Desktop Support Benefits Specialist
Resume:
Gregory Morris
San Antonio, TX
***************@*****.***
Authorized to work in the US for any employer
Work Experience
IT Desktop Support Technician
iHeartMedia, Inc. - San Antonio, TX
September 2008 to August 2020
Handled any and all computer issues which included applications as well as hardware within the Stone Oak facility.
IT Help Desk
Clear Channel/IHeart Media - San Antonio, TX
July 2005 to September 2008
Helped to resolve computer issues over the phone whether it was software, password, printer, or possible hardware issue that would be passed to 2nd tier.
Benefits Specialist
Clear Channel/IHeart Media - San Antonio, TX
July 2004 to July 2005
Specialized in explaining medical benefits as well as helping customers understand how to file benefit claims over the phone.
Education
13 in Graphic Design
South University-The Art Institute of Dallas - Dallas, TX
March 1986 to October 1986
13
Skills
• Active Directory
• Help Desk
• Software Troubleshooting
• Desktop Support
• Microsoft Windows
• Technical Support
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