Service Representative Customer
Resume:
Resha Williams
SUMMARY
************@*****.***
Victory ST, Arima
Trinidad and Tobago
Professional Customer Service Representative with solid understanding of sales and marketing. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
SKILLS
Skilled in Microsoft Office
Solving Customer concerns
Documentation and Record keeping
Typing speed of 30-50WPM
Customer Service Assistance
Courteous with strong Service mindset
EXPERIENCE
Customer Service Representative
IQOR Waller field, Trinidad and Tobago
Nov 2021/Dec 2021 (Contract)
Handled 20+ calls both inbound and outbound.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customers' requests for products, services and company information.
Store Manager
Arima, Trinidad and Tobago
Jan 2019/April 2021
Manage inventory control, cash control and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service.
Customer Service Representative (social media)
IQOR Waller field, Trinidad and Tobago
Jul 2016/Dec 2018
Maintained customer satisfactory with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved customers' requests in a timely manner while handling constant chat flows on all social media platforms.
EDUCATION
High School Sep 2010/Jul 2015
Malabar Secondary School, Trinidad and Tobago
English Language
Physical Education
Data Operations
CERTIFICATES
(WOW) World of work and etiquette certificate
March 10th/March 13th 2015
Work place etiquette
Resume Writing
Job interview skills
Dining etiquette
REFERENCES
Name: Melissa Ryan
Operations: RBC
Title: Projects Manager
Contact: 868-***-****
Name: Richard Licorish
Operations: Label House Group Ltd
Title: Production Artist
Contact: 868-***-****
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