Customer Service

KYLENA BLAND-REID

***** ********* ****. *********, ** 44110 · 216-***-****

***********@*****.***

Obtain a position with an organization as a team player where I can maximize my experiences in a challenging environment to achieve corporate goals.

EXPERIENCE

2010 –PRESENT

PROJECT MANAGER, BLAND INVESTMENTS LLC

Manage rental portfolio, promotions, customer service and cash flow to ensure profitability.

Manage contractors and maintenance techs; rectify residential complaints

Prepare leasing violations for evictions while training and allocating the daily workflow.

Implement effective marketing strategies to increase property traffic and internet leads.

2021-2022

PROCESSOR, STAFFING SOLUTIONS (TEMP. CHN)

Maintained data integrity through Salesforce to ensure quality service.

Assisting homeowners/renters with rental and/or utility assistance

Attend meetings by PowerPoint presentations for meetings for program development.

Facilitate inter-departmental communication to effectively provide customer support.

2017-2019

DISABILITY SPECIALIST, CENTAURI HEALTH SOLUTIONS

Assist individuals with disabling conditions apply for SSI and SSDI benefits

Organize/Attend meetings by PowerPoint presentations for meetings.

Managed an average caseload of 120+ claims.

Attended various funding, development, and training meetings

2014-2015

Security Officer, Universal Security Services

Provide assistance to customer, employees, and visitors in courteous and professional manner.

Secure, patrol, and regulate access control to ensure protection for human life and property.

Mentor new officers and equip them with skills to be effective officers.

2011-2012

Patient Access Rep, University Hospitals

Perform administrative and clerical duties, such as filing paperwork, when necessary.

Register new patients and update established patient demographics utilizing the EMR program.

Provide customer services to visiting guests and residents.

Identify and document complex insurance issues with beneficiaries.

2008-2010

Customer Service Aide, Cleveland Clinic

Release information to person(s) or agencies according to privacy and confidentiality of HIPPA regulations.

Schedule radiology procedures and appointments accurately, and in a timely manner.

Train newly hires front end workers to use Epic and schedule appointments.

Perform general clerical duties as needed for outpatient radiology reception areas.

EDUCATION

JUNE 2001

H.S DIPLOMA, glenville high school

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