Service Delivery Customer

Timothy Calhoun

Memphis, TN

Manager with outstanding customer service, communication and business skills working in business-to- business

sales for 12 years. Looking for a career to achieve and exceed company goals. Work Experience

Restaurant General Manager

Carrol's Corporation, Popeye’s

Present

Controlled day-to-day operations with shift management strategies and effective food and labor controls. Worked with FOH and BOH staff to support superior service delivery. Maintained compliance with all health code and sanitation requirements and received top-notch inspection

scores.

Restaurant General Manager

Taco Bell, Hospitality Memphis - Memphis, TN

May 2016 to July 2021

Controlled day-to-day operations with shift management strategies and effective food and labor controls. Worked with FOH and BOH staff to support superior service delivery. Maintained compliance with all health code and sanitation requirements and received top-notch inspection

scores.

Asistant Manager

Apple Bee's Franchise - Memphis, TN

February 2012 to March 2016

Acknowledged customer issues and resolved their problems quickly and efficiently. Collaborated with colleagues to discuss market information and strategies. Effectively communicated with other employees and upper management to ensure complete care of customers.

Greeted customers and offered them assistance where possible. supported General Manager areas needed

manage cooks

manage servers

training classes for new servers/cooks

cash policy enforce

labor hours

inventory

truck orders

forecast/schedules

bartender

Shiftleader

Taco Bell, Hospitality Memphis - Memphis, TN

August 2009 to January 2012

Memphis, TN

Acknowledged customer issues and resolved their problems quickly and efficiently. Effectively communicated with other employees and upper management to ensure complete care of customers.

inventory

schedules

monitor labor

manage sales forecast

training new employees

support GM

maintain shifts

mentor/coach other managers

Education

MCUTS Bible Seminary - Memphis, TN

2013

Southwest Community College - Memphis, TN

May 2011

Skills

• Public Speaking

• Developing/mentoring

• Leadership

• Youth ministry

• Business management

• Food safety certified

• Restaurant Management

• Profit & Loss

• Restaurant experience

• Sales

• Supervising experience

• Management

Contact this candidate