Manager guest relation

PERSONAL INFORMATION

Yasmine Ben Salah

Rue Pantalaria 4000 Sousse

002**********

**********@*****.***

driver’s license: B

JOB APPLIED FOR

Guest Relation Manager

WORK EXPERIENCE

16/09/2019–Present

Guest Relation Manager ( Mall Of Sousse)

Indigo Property (Tunisia)

Job description:

-Welcome clients

-Mange customer complains

-Meet customer demand

-Resolves customer issues and answer questions

-Answer Incoming calls

-Leading client

-Present the face of the company correctly

-Meet the demands of customers who want to rent shops

and stands in the shopping center

-Linked to all departments at the shopping center maintenance cleaning marketing security …

04/03/2019–02/09/2019

Executive Assistant

Company Taxi3000 (Tunisia)

Job description:

-Preparation and follow-up of files

-Manage the agenda planning mail and agenda of his

superior.

-Organize meeting, Make appointments.

-Control and provide the documents necessary for the manager’s mission.

-Prepare monthly invoices

-Process transactions

-Registers sales on a cash register

-Collects payments by accepting cash check, or charge

payments from customers and makes change for cash

-Inging up sales

- Resolves customer issues and answer questions

EDUCATION AND TRAINING

2018–2019

Banking technique and transaction Degree

Medium Consulting Center Sousse

-One year training in banking technique and transaction

2016–2018

BTS : Senior technician in international trade

Chambre de Commerce et d'Industrie du Centre

CCIC_Sousse

-Two years training in international trade

2014

Baccalaureate in economics and management

High school of Mohamed Nouira_Sousse

PERSONAL SKILLS

Mother tongue(s)

Arabic

Foreign language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

French

C1

C1

C1

B2

C1

English

B2

B2

B1

B1

B2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Common European Framework of Reference for Languages

Organisational / managerial skills

Leadership

Good organizational skills

Sales skills

Client facing skills

Team management

Technical competences

Microsoft office (Word, Excel and Power point)

PC user skills

Internet user skills

Interests and activities

Sport / fashion / musique / reading

Contact this candidate