Customer Service Shift Supervisor
Resume:
AntJuan Cammon
Harper Woods, MI 48225
*******.****************@*****.***
OBJECTIVE
To acquire a full-time position which effectively utilizes extraordinary Customer service through face-to-face contact and phone interactions with customers. Provide expertise and focus to resolve any requests with an efficient, accurate, professional and courteous manner.
EDUCATION
Wayne State University, Detroit, MI
Bachelor of Science in Biology
Expected Graduation Date TBD
Detroit Academy of Arts & Sciences HS, Detroit, MI
High School Diploma June 2006
WORK EXPERIENCE
City Shield Security Services LLC, Detroit, MI
Account Manager, Full-time Aug 2020 – Present
Manage a 32-person team of Security officers and delegated daily protection details.
Manage employee schedule and payroll.
Lead company required training and safety seminars.
Meet with Site Clientele to ensure the required goals and expectations are met.
Create, author, and review employee performance goals.
Authored weekly schedule to ensure no deficits and manpower needs are met.
Auto Club Group (AAA Michigan), Dearborn, MI Oct 2012 – Mar 2021
Emergency Road Service Supervisor, Full-time
Handled inbound/outbound escalations and supervisor calls from regular advocates and service providers.
Managed a team of 25 advocates
Input and maintained payroll and attendance through Oracle PeopleSoft software.
Provides members with quality and professional customer service
Assisted with membership renewals and Internet payments
Handled all written member relation’s complaints from multi-state members through mail and email.
Provided guidance and performance reviews for the advocate team.
Monitored the daily service levels for call receiving and truck dispatch.
Monitored daily service levels to ensure 80/20 call rule was in adherence.
Adjusted advocated skill gates and call routing through Workforce Management.
Authored management and employee guides for companywide work from home program.
Advanced Customer Service (ACS), Madison Heights, MI
Sales Team Leader, Full-time Nov 2011 – Sep 2013
Managed a 10-person sales team.
Managed team performance, scheduling, and processed payroll.
Administered coaching and constructive feedback to improve performance percentage.
Developed a Sales and Marketing training curriculum.
Aditya Birla Minacs (Apple Inc), Southfield, MI
Senior IT Supervisor/ Assistant Trainer, Full-time Feb 2011 – Feb 2012
Handled inbound calls for advanced technical support with smart-phones, tablets, and electronic devices.
Consistently exceeded weekly customer recognition satisfaction quotas.
Assisted with the Tier 1 technical advisor classes clientele.
Provided guided mentoring for advisors and monitored their progression through training material.
Threat Management Center, Detroit, MI
Shift Supervisor, Full-Time/Contingent Aug 2009 – Dec 2015
Managed a 12-person team of Threat Facilitators and delegate daily protection details.
Input employee time and managed payroll.
Lead business and community safety and self-defense presentations.
Instructed combat and weapons training courses for paying clientele.
SKILLS
Excellent written and verbal communication skills
Expert in Windows OS, Mac OS, and Linux OS
Expert with Microsoft series, PeopleSoft, Lucent, Point of Sales (POC+), I3 telephony system, and Oracle software
REFERENCE UPON REQUEST
Contact this candidate