Front Desk Service Representative

Kristen M Fremont

*** ***** ****** ****** • McComb, Ohio 45858

******@*****.*** • 419-***-****

Education

Brown Mackie College-Findlay Findlay, Ohio October 2009-November 2011

Associate Degree in Applied Science: Veterinary Technology

Northwestern College Lima, Ohio September 1993-May 1995

Associate Degree in Travel and Tourism Management

Employment

Mercy Hospital Tiffin, Ohio July 2020- April 2021

Health Monitor

● Screens and greets each patient at entrance

● Follow hospital protocols

● Direct patients and help with wheelchairs and patient needs upon entering

allRfriends Marion, Ohio October 2018-July 2020

Participant Supervisor-Team Leader

Prepares activities and lesson plans for the month

Assists with feeding and restrooming of disabled individuals

Picks up and drops off individuals at home in company van

Assists individuals with tasks during the day and their activities

Drive individuals to appointments or outings

Assist with light housecleaning

Record individuals daily progress on state assigned documents

Rowmark Findlay, Ohio April 2016-December 2017

Inside Sales Representative

Maintained and cleaned up database

Made 100-150 calls daily to customers

Assisted in fabrication shop when needed

Filled in for Administrative Assistant when needed

Called and scheduled customers for local events

Intellihartx Findlay, Ohio November 2014-February 2016

Patient Client Resolution Coordinator

Help resolve patient balances while giving caring customer service

Verify, allocate, and submit patient insurance

Liaison between patient and hospital regarding coding and billing issues

Findlay Inn and Conference Center Findlay, Ohio July 2013-June 2014

Front Desk Manager

Managed and scheduled front desk employees, housekeeping employees, and bellman

Handled credit card credits, disputes, and calculated daily credit card payments and cash

Assisted with accounts receivable, bank deposits, and direct billing invoices

Worked with customers to ensure customer satisfaction

Experience working with Microsoft Word, Excel, and Outlook, as well as a multi-phone switchboard

Fairfield Inn and Suites Findlay, Ohio August 2012- July 2013

Customer Service Representative

Handled credit card credits, disputes, and calculated daily credit card payments and cash

Assisted with accounts receivable, bank deposits, and direct billing invoices

Worked with customers to ensure customer satisfaction

Oversaw breakfast buffet and laundry facility

Experience working with Marriott computer system and phone switchboard

West Central Ohio Veterinary Emergency Services, Lima, Ohio

Veterinary Technician Nov. 2011-March 2012

Answered phone calls, handled all billing, and checked patients into rooms

Provided round the clock nursing care for any animals that were admitted

Performed blood testing on diagnostic equipment

Performed venipuncture, checked vital signs on patients, placed IV catheters

Positioned for, photographed, and developed radiographs

Assisted with surgeries, anesthesia, and drew up and administered medications

McDonald's Findlay, Ohio February 2010-November 2011

Front Counter and Drive-Thru Crew

Record customer orders, compute bills using cash registers, bag food, and prepare desserts and drinks

Findlay Inn and Conference Center Findlay, Ohio September 1995-August 2009

Front Desk Manager

Managed and scheduled front desk employees, housekeeping employees, and bellman

Handled credit card credits, disputes, and calculated daily credit card payments and cash

Assisted with accounts receivable, bank deposits, and direct billing invoices

Worked with customers to ensure customer satisfaction

Experience working with Microsoft Word, Excel, and Outlook, as well as a phone switchboard

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