Scrum Master

Okere Nwachukwu, PSM*

346-***-**** **************@*****.***

Houston, Texas

PROFESSIONAL SUMMARY: Value-driven Certified Scrum Master with over 5 years’ of experience in coaching and leading Scrum teams in a timely and incremental delivery of value. I have experience and passion for excellence in Scrum Mastery and removal of impediments.

SKILLS: Kanban, Jira, Confluence, MS excel, PowerPoint, user stories, ATDD, TDD, continuous integration, Conflict Resolution, Scrum Values and Principles, team empowerment, Servant Leadership, Knowledge of core AWS services and use cases.

Professional Experience

DHL, TX Feb.2021 - present

Scrum Master

• Facilitating daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective.

• Performing the role of a servant leader for Onshore and Offshore Scrum teams on agile good practices.

• Supporting Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready.

• Ensured 100% of scrum activities were tracked, kept up to-date and reported.

• Guiding and coaching the Scrum Team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

• Tracking key metrics through Burn-Down, Burn-Up, Team Velocity and radiating progress to the teams and stakeholders.

• Ensured that 100% of team risks, impediments, and blockers were identified, communicated, and resolved. FedEx, TX Nov. 2017 – Jan. 2021

Scrum Master

• Facilitated the core agile ceremonies, sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

• Coached product owner; helped them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

• Facilitated discussions and conflict resolution while empowering team to self-organize.

• Provided all support to the team using a servant leadership style whenever possible, leading by example.

• Identified and removed roadblocks to teams working progress.

• Promoted, empowered and self-organized team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

• Utilized JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

Natdora International Inc. TX Dec. 2010 – Sept. 2017 Logistics Coordinator

• Verified accurate account invoicing through collaboration with accounting department.

• Processed and entered customer orders into database and provided proactive customer service for accounts.

• Managed system support functions to set priorities and service level expectations.

• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

• Tracked orders and notified customers of status or potential delays.

• Maintained excellent working relationships with customers by efficiently responding to inquiries and complains concerning work orders, invoices and shipments.

• Coordinated shipping request for expedited delivery and documented accurately to achieve correct billing.

• Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrix.

EDUCATION: Federal University of Technology Owerri, Imo State. Nigeria B. Eng Electrical and Electronics Engineering: July 2009 CERTIFICATION: Professional Scrum Master I (PSM I)

: Aws Certified Cloud Practitioner

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