Customer Service Crew Member
Resume:
*********@*****.*** 817-***-**** Fort Worth, TX ****2
PROFESSIONAL SUMMARY
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 2 years of related experience and superior planning and time management abilities.
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY
Walmart DC. Fort Worth, TX
Trainer 09/2021 - Current
Kimberly-Clark. Conway, Ar
Packager 09/2020 - 09/2020
SKILLS
EDUCATION
Waldorf College
Forest City, IA
Expected in 07/2022
Bachelors : Criminal Justice
Strayer University
Washington, DC
01/2018
Bachelors : Criminal Justice
Mentored new hires, resulting in stronger staff development and increased productivity.
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Monitored participant workflow and behaviors throughout training process.
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Scheduled and taught in class and online courses to increase learning opportunities.
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Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
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● Tracked attendance and progress against goals for each participant. Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
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● Assessed student needs to develop effective training plans.
● Recruited and trained Number new members of guest service team. Handled over Number daily clients, switching between classes flawlessly and maintaining positive attitude.
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● Team Exercises
● Orientation and Onboarding
● Simulation Leadership
● Individual Trainings
● POS Transactions
● Plasma Donation
● Dean's List Semester and Year
Member of Honor's Society
Name
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Quinnesha Moore
McDonald's . Texarkana, Ar
Crew Member Cook 06/2020 - 06/2020
Walmart. Texarkana, Tx
Overnight Stocker 01/2018 - 06/2018
● Reviewed orders by inspecting labeling, packaging and contents. Protected materials for transport by correctly packaging products in boxes and crates.
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● Completed daily orders with expert picking and packing of shipments. Maintained neat, clean and safe workspace to avoid hazards and increase safety by Number%.
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Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
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Minimized waste and reduced volume of packaging materials used to prepare shipments.
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Moved packages to loading area using lift equipment and conveyor systems.
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Promoted delivery productivity by accurately labeling and organizing containers.
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Worked in fast-paced environment with sense of urgency to serve guests quickly.
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Understood cooking techniques and fundamentals to maximize safe food handling.
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Prepared food items according to recipe to drive quality and consistency.
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Maximized sales potential by properly prepping, storing and rotating food products.
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Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
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● Kept kitchen up to code for health and safety inspections. Prepared food items such as meats, poultry and fish for frying purposes.
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Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
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Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
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Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
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Interacted with customers to address kitchen-related complaints and praise.
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Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
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Removed all boxes and related trash from sales floor and processed through compactors.
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Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
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Assisted customers by finding items quickly to boost store satisfaction rates.
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Inspected floor displays, noted missing items and immediately replenished merchandise.
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McDonald's . Texarkana, TX
Crew Trainer 10/2016 - 12/2017
Tyson Foods. Hope, AR
Debone Line Worker 03/2016 - 06/2016
● Checked aisles for spills to complete quick clean-up. Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
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Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
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Scanned shelves and product cases to locate expired, outdated and spoiled items.
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Checked for outdated and overripe grocery items and removed from inventory.
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● Stocked shelves to match planogram images and instructions.
● Stocked designated items on shelves, end caps and displays. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
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Moved cardboard, plastic ties and other debris from unboxing to trash.
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● Greeted customers and directed to requested products. Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
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● Greeted store customers and discussed needs.
Blocked and faced products on displays and shelves in accordance with company policy.
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● Unloaded deliveries from trucks in prompt fashion. Manually transported warehouse materials weighing up to Number pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
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Taught new team members correct procedures for all areas of operations.
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Trained other employees in customer service, food safety and performance requirements.
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Set positive example for team members by providing high-quality, efficient service.
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Greeted customers with smile and provided friendly service to professionally handle every need.
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Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
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Mentored junior employees to improve performance, food safety and customer service.
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● Maintained current knowledge of all team position requirements. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
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Trained and mentored Number new personnel hired to fulfill various roles.
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Created and oversaw Type training programs for Description operations.
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● Cut product into correct sizes and arranged in trays for packaging.
● Removed bones from Type, Type and Type meat.
● Used vacuum packing equipment to seal final cuts for shipping.
● Operated grinding machines to prepare special items like sausages. Cut meats to customer specifications and answered questions about specialty products.
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