Data Entry Customer Service

Clare E. Moses 808-***-**** ***.*****@*****.***

**-*** ******* **. ******* HI 96792

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Resume Summary

Station Manager, with 34 years in the airline industry. Experience in the overall management of airline ground operational activities for passenger handling, aircraft security, ramp baggage support, and cargo handling.

PROFESSIONAL WORK EXPERIENCE

Station Manager, Pacific Airport Services, Inc. Saipan, MP 96950 January 19, 2018 – September 18, 2022

• Oversee 50 employees that provide full airport

contract ground handling services for Air Busan,

Skymark Airlines and Sichuan Airlines on Saipan.

Responsible for direct airport operational activities, including safety and security; flight departure reliability

-customer processing, ramp and baggage handling,

aircraft appearance and cabin provisioning.

Enumerator – 2020 Census of the CNMI, Saipan, MP

96950 January 15, 2020 – July 31, 2020

• Conduct door to door interviews to collect census data. Also, assisted in the Census call center to help gather information on the number of people residing in the CNMI.

Deputy Clerk I, CNMI Superior Court, Saipan, MP

96950 August 2017 – December 2017

• Receives, reviews, and records documents filed for hearings. Perform data entry of pleadings into the Court’s case management system, prepares and

maintains physical and electronic file folders for court cases, serves as a courtroom clerk when court hearings are in session, tracking all phases of a hearing on an index sheet to document for court record and provide updates of pleadings and other caseload information for the assigned judge.

Station Operations Manager, Pacific Airport Services, Inc. Saipan MP 96950 April 27, 2015 – March 2016

• Responsible for the Customer Service department’s passenger contract ground handling services for Delta Airlines (both in Palau and Saipan), Dynamic Airways, and Sichuan Airlines. Manage the aircraft cabin cleaning services.

• Most noted achievement was to reorganize the

customer service and cabin cleaning services

departments to address developmental training

requirements, regulatory compliance and improve

efficiency and accountability for performance.

General Manager, United Airlines, Airai Palau, PW

96940 July 2011 – December 2014

• Responsible for the overall operational and

administrative performance of the Palau station.

• Responsible for contract ground handling services to Japan Airlines, China Airlines and aggressively

negotiated private charter ground handling activities to increase revenue for the company.

• Noted achievement was the revamp of Palau station’s emergency response plan during the merger of

Continental and United with annual emergency

response exercises to test, motivate and strengthen the company station emergency response plan.

Supervisor Airport Services, Continental Airlines, Guam 96931 October 2005 – July 2011

• Responsible for over 200 employees in the day-to-day airport operations and personnel performance of the Passenger Services department, which extended to

support the CO President’s Club, and Baggage Service Office to settle compensation claims throughout Asia Pacific region. Additionally, provided supervision of passenger contract ground handling services for

Northwest Airlines, Japan Airlines, and All Nippon Airways.

• Duties also included employee work schedules,

staffing forecasts, training coordination and maintaining training records

Station Supervisor, Continental Micronesia, Inc.

Saipan, MP 96950 December 1994-October 2005

• Responsible for the overall station’s day-to-day operations that included supervision of Load planning, Ramp handling, Cargo, and Passenger Services

departments.

• Duties included the supervision of contract ground handling services for Japan Airlines, Asiana Airlines, Northwest Airlines, and Korean Airlines.

• Maintained the station’s training records to ensure compliance with U.S. Federal regulatory, IATA and

company requirements.

Clare E. Moses 808-***-**** ***.*****@*****.***

86-903 Alamihi Pl. Waianae HI 96792

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Reservations Sales Specialist, Continental

Micronesia, Inc. Saipan, MP 96950

July 1988-November 1994

• My duties included the daily tracking of reservations sales calls, selling airline tickets, daily sales close out, and assisted with weekly and monthly administrative audits and reports.

• Acted as a liaison with travel agencies for airline bookings, mileage program, tour packages, medical

referral patient coordination, and support airport operations passenger flight irregularities rebooking procedures.

Airport Sales Agent, Continental Air Micronesia,

Saipan, MP 96950 December 1987-June 1988

• My duties included ticket sales, processing of

passenger at check-in counter, security checkpoint screening area, boarding gate departure, immigrations and customs arrivals clearance.

• Provided passenger processing under contract ground handling services for Japan Airlines, which included pre- check in services of tour groups.

EDUCATION

Northern Marianas College, As Terlaje Village,

Saipan MP 96950

• 2015-2018 - Associate of Applied Science

(AAS) Degree –Business Administration,

Business Management Emphasis

Mount Carmel High School, Chalan Kanoa Village,

Saipan MP 96950

• 1982-1985 - High School Diploma with

Honors

INTERESTS

2020-2022 – Airport Operators Committee Public

Private Partnership, Member

2018-2019 – Airport Operators Committee, Saipan

International Airport –Vice Chairwoman

2011-2014 – Palau Chamber of Commerce –

Member

2011-2014 – Belau Tourism Association – Member

2012-2014 – Milad ‘L Dil Palau Women’s Group –

Vice President

2012-2014 – United Airlines Corporate Regional

Internal Control Audit Team –Member

2008-2014 – United Airlines Corporate Emergency

Response Team – Member

1998-2014 – Continental/United Airlines Ground

Security Coordinator

I have attended numerous development trainings,

conferences and certifications for Management

Leadership, Aviation Safety, Corporate Security

Compliance, Corporate Emergency Response,

Financial Internal Controls, Marketing and Sales,

and Customer Services.

Airline Certifications received from Continental

Micronesia, Continental Airlines, United Airlines, Delta Airlines, Northwest Airlines, Dynamic

Airways, Sichuan Airlines, and Skymark Airlines.

Contact this candidate