Sales Associate Center Agent
Resume:
MARVIN P.
JABIDO
*-*** **** **., ***** George NB, E5C3J8
********@*****.***
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom you can rely on. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Well-oriented in customer services for fourteen years in the hospitality industry. The key strengths that I possess for success in this position include, but are not limited to, strive for continued excellence, strong communication skills, a self-starter, and an eagerness to learn new things.
Skills Software
Possess effective oral and written communication
Can operate POS system
Literate in MS OFFICE
Literate in Abobe Photoshop 5 & 6
Experience
FEBRUARY 18, 2021 TO PRESENT
Back-up COOKE’S AQUACULTURE,
Lead hand Sanitation New Brunswick, Canada
Inspecting the manufacturing process to determine sanitation protocols.
Designing and implementing sanitation policies and protocols.
Coordinating and monitoring cleaning schedules.
Creating and distributing work schedules for the sanitation workers.
Performing daily inspections of the manufacturing facility and reporting any irregularities.
Implementing corrective actions to ensure compliance with regulatory authorities.
Providing feedback to company managers and advising on manufacturing changes.
Monitoring the preparation and use of cleaning chemicals.
NOVEMBER 05, 2021 TO FEBRUARY 17, 2021
Production Employee COOKE’S AQUACULTURE,
New Brunswick, Canada
Experience in processing in salmon processing.
Physical ability to walk stand bend lift etc. for long hours
Mechanically adept in conveyors canning and lidding machines gutting machines etc.
Ability to get along with others and work as part of a team
Senior Sales Associate XCITE Electronics (ALGO), Kuwait
Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
Identifying promising prospects through cold-calling, networking, and customer referrals.
Ensuring that all sales administration and customer service activities run smoothly.
Providing overall guidance to newly-recruited Sales Representatives.
Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
Analyzing sales metrics to determine whether current sales strategies are effective.
Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
APRIL 5, 2016 – JUNE 15, 2016
Call Center Agent, TELSTRA Australian Telecommunication’s
TELEPERFORMANCE Cebu City, Philippines
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
JUNE 10, 2013, SEPTEMBER 7, 2015
Lube Technician Lube City, Edmonton AB Canada
Applying lubricants to the moving parts of vehicle engines to prevent premature engine wear and ensure optimal engine performance.
Performing engine cleanings to prevent rust formation.
Replacing cabin, fuel, air, and oil filters as required.
Testing tire pressure and adding air as needed.
Thoroughly inspecting customers’ vehicles for oil leaks.
Making recommendations for additional servicing based on initial vehicle inspections.
Notifying the Service Advisor when vehicle maintenance or servicing cannot be completed within scheduled timeframes.
JUNE 2006 – JUNE 2013
Sales Associate Alghanim Electronics (ALGO), Kuwait
Responsible for pricing, receiving memos, merchandising, checking the stock status for product line-ups, and placing orders.
Assisting, guiding, advising customers' needs in the said area.
Hands-on for demonstrations of the given products and their troubleshooting/programming.
Hitting the given quota per individual, by section, as well as showroom quota.
Education
MARCH 2001
BS Civil Engineering Cebu Institute of Technology
Undergraduate Cebu City, Philippines
MARCH 1999
High School Diploma Siena School of Naga
City of Naga, Cebu Philippines
Activities
Love to take photographs, photography is my hobby, portraits, landscapes, nightscapes, anything that excites me. I can draw. I can cook, I love to cook. Basketball is my sport. I always make a point to spend my time with my family if I have a chance.
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