Data Entry Customer Service

BRITTANEY D. JACKSON

**** *. ****** **** **. Baton Rouge, La 70815 225-***-**** ******************@*****.***

PROFESSIONAL SUMMARY: Dedicated Central Station and Data Entry Supervisor with 14 years of experience, including 9 years in management and expertise in dispatching, accounting, and customer service. Strong ability to work independently or part of a team.

SKILLS

Clerical

Customer service

Speaking

Administration and Management

Monitoring

Up selling and promoting goods and services

Outstanding interpersonal skills

Superior attention to detail

Excellent verbal and written communication skills

People management and organizational leadership

Able to multitask

Proficient in Microsoft Word, Excel, Power Point and Outlook

WORK EXPERIENCE

Customer Service/Billing Retention Agent

Comcast/ Jackson, Ms August 2018-October 2019

Answer inbound calls and follow-up with customers to resolve any issues

De-escalate calls with customers, diplomatically handle irate customers effectively to assist them and retain their business

Upsell products

Offer technical assistance as needed

Analyze order information, research prior customer history and make determination to approve or decline orders based on information learned

Child Support Specialist

YoungWilliams Child Support Services/Jackson, Ms June 2017-July 2018

Verify employment for non-custodial parents

Investigate and analyze child support cases

Initiate appropriate actions to establish, maintain and enforce support payments

Work with a team to complete mail folders

Behavioral Health Specialist

Restore Outreach Center/ Baton Rouge, LA April 2016-May 2017

Work with the primary care team to efficiently and effectively treat and manage patients with chronic emotional or health problems.

Assist in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.

Teach patients, families and staff about care, prevention and treatment enhancement techniques.

Evaluate patient care plans with primary care team.

Central Station & Data Entry Supervisor

Custom Security Systems/ Baton Rouge, LA June 2008-April 2017

Train and assist staff with computer usage

Answer telephones and give information to callers; take messages, and transfer calls to appropriate individuals

Set up and manage paper or electronic filing systems, record information, update paperwork, and maintain documents

Complete forms in accordance with company procedures

Collect and deposit money into accounts

Compile, sort and verify the accuracy of data before and after it is entered

Customer Service Representative

AT&T/ Baton Rouge, La January 2007-May 2008

Answer incoming calls from customers

Assist with information about accounts and technical information

Take payments and set payment arrangements

Selling of products and services

Customer Service Representative II

Convergys/ Baton Rouge, La August 2005-December 2006

Answer incoming calls and place calls to and from Sprint customers

Provide information on customer’s billing and product information

Maximize products and services

Schedule trainings for new trainees

EDUCATION

Belaire High School Graduated May 2005

High School Diploma

Southern University August 2005-May 2007

Ashford University August 2016- Present

Bachelor of Science in Human Services

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