Data Entry Customer Service
Resume:
Melisa Ann Young
Union SC *****
*******@*****.***
EXPERIENCE-
Universal Monitoring Services-FEDORA InterTech
Same as below, added dice monitoring and more data entry.
May/8/2021-April/27/2022
Cpi Security Services- initializing inbound and outbound calls, solve customer issues with products, technical services, troubleshooting, and data entry in every account. Dispatching when need be, answering active alarms, and deescalate any issues customers have, reporting and downloading activity.
UNIVERSAL MONITORING SERVICE/ FEDORA
JULY 30 2018 - PRESENT
Virtual monitoring specialist, monitoring residence, construction sites, and elderly facilities, along with Large electric companies in GA, LA, Ark, Jamaica sites, etc. Supplying video monitoring and camera services to all clients, dispatching on suspicious activity, water flows, fires, and camera issues in an accurate timely manner. Reporting and closing events properly. 3 monitors, and additional customer services for each and every client.
Allied Universal- Charlotte branch — Patrol Supervisor
October 2016 - JULY 30 2018
Patrol supervisor of 7 officers or more in the field, training, scheduling, and assisting, with patrols, sites, also, coverage to other sites as well by Account managers, and Op’s Managers, Field Training Managers, GM, And all other departments. Many trainings on several sites, includes, UPS Airport, Fedex Airport, Foundation of the Carolinas, WSOC, Whitehall HOA and other to name, Opening of several sites, such as Bryton Town center, Bonterra HOA, Foundation of the Carolinas, UPS- Gateway Airport, Crowne Plaza Executive-Park, Coventry- Berkshire patrol to name a few.
Universal Protection Services - Charlotte Branch /Field Training Supervisor
July 2015- October 2016
Hired on to train, assist, and cover if need be. Over head in the field of patrol. Deliveries, and inspections, and dress codes of the company on various sites. Over head of many sites within the field as well, as coverage, RDO, and fill in at sites, Assisting with managers, Account managers, and Op’s Managers for all sites that are needing assistance. Vehicle maintenance as well as cleanliness of patrol vehicles.
Crowne Plaza Executive Park- Charlotte NC / In- House Security Officer
February 2009 - July 2015
Hotel Security, safety, and well- being of others. Front desk, Customer service, incoming calls, and outgoing dispatch calls, filing, Scheduling officers, Housekeeping, bartender, Room service, maintenance, Van driver(Shuttle).
EDUCATION
Penn- Foster Online, Scranton, PA — High School Diploma
August 2011 - March 2013
Reading,Writing, and math skills, History, American History, Civics, Science, Social Science, Social Studies, algebra, And extra courses includes, Interior Decorating, Health and CPR Training, And first aid.
Independence University, — Business Management, Sales and Associates Degree
August 25, 2015 - June 2018
Computer skills training, Accounting, Soft skills, Business management, sales, and finance, Quickbooks training, Writing skills, Computer functions, Graphs, and Excel, to power- points, and APA, Writing skills, Business behavior, conflicts, and manager skills training. Customer Service, And entrepreneurs in business.
PROJECTS
CMPD Citizens Academy — Training
Basic materials of use of force, weapons, ride alongs, gun range, tactical training, resist, and arrest procedures, 911 operators duties dispatch center, the history of CMPD department, and it’s officers.
SKILLS
Dispatcher, alarm monitoring,, data entry.. Retail, Customer Service, Dispatch Operator for hotels, Security, Spot welder, Cashier, Home-Health Service, Dietitian Prep, Armed Security, Daycare nursery.
Security patrol Supervisor
Virtual operators specialists
AWARDS
Certificate of completion/ CMPD Citizens Patrol Academy training
LANGUAGES
English, low level of Spanish
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