Service Representative Customer

JAMELL MCCLENDON

**** ********** **, ***,

Muskegon, Michigan 49441

******@*****.*** 231-***-****

PROFESSIONAL SUMMARY

Customer service representative with 3+ years of experience in a call center. My hold times were exceptionally low because of my adequacy and my evaluation percentage ranged in between the 94 & 97 percentile. Able to multitask and learns quickly. 3+ years customer service with renewing and cancelling memberships, greeting members, Csa/Rsa, Qualfon

Assist customers by resolving issues in a timely fashion. Renewal and cancelling memberships. Toggle between screens to chat and search. Multitasking Customer service representative, Sam's club

Return merchandise, open and close memberships, offered credit cards and discounts

EMPLOYMENT HISTORY

Oct. 2018 – Aug. 2022

Holland, Michigan

Oct. 2015 – Aug. 2018

Holland, MI

Certified nurse aide: Medical

Orchard View - Muskegon, MI

High School Diploma: General

Muskegon high school - Muskegon, Michigan

EDUCATION

Apr. 1998

May. 1993

SKILLS

Math

Adaptability

Communication

Time management

Leadership

Active listening

Problem solving

Computer

Customer service

Telecommunications

Expert

Expert

Expert

Experienced

Expert

Expert

Expert

Experienced

Expert

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