Scott Warden

Kearneysville, WV. *****

703-***-**** ads0qh@r.postjobfree.com

IT Network and Systems Administrator

A Recognized Professional in Network Systems Administration and Management

Comprehensive background in Network operations and facilities management with more than 25 years of Remote and hands-on experience. Accomplished Network Administration Leader with a wealth of Network hardware, software, and configuration experience for Fortune 500 companies. Flexible, versatile, and adaptable striving for continuous improvement and knowledge expansion. Possess exceptional skills in ad-hoc reporting, data analysis, problem-solving, and troubleshooting. Adept multitasker with extraordinary follow-through skills and attention to detail. Demonstrated success leveraging innovative technologies to produce effective solutions in public, private, non-profit, and government enterprise environments. Proven ability to manage multiple tasks and projects simultaneously, prioritizing each for maximum effectiveness and efficiency. Driven by new challenges and the desire to excel in all endeavors.

CORE COMPETENCIES

Infrastructure Installation Configuration Administration SCCM Security

Team Management Troubleshooting UPS LAN/WAN/WLAN/VLAN Resource Management

Active Directory Citrix SQL Customer Service Project Management Service Delivery

EXPERIENCES AND ACHIEVEMENTS

Westminster, Arlington, Annandale and Fairfax, VA

Sr. Systems Administrator 2016-2022

Contracts and Clients (Private Schools, Doctors, Dentists and Corporations)

Currently support technology infrastructures providing stability and management of systems through best practices. I am responsible for systems planning, managing, and executing of systems projects, network needs, Backups, managing support staff and vendors, training staff on hardware and new software, hardware inventory and purchases, and systems monitoring. Systems include but are not limited to all hardware, software, phones, audio-visual, printers, copiers, cloud and physical servers, Office 365, ADFS, UPS installation and Maintenance and all other infrastructure management projects. Experience with SQL databases, networks (LAN, WLAN, VLAN), patch management. System security (e.g., intrusion detection systems) and data backup/recovery Experience with Windows Virtual Servers in a VMWARE environment.

RAND CONSTRUCTION CORPORATION, Alexandria, VA 2015-2016

Sr. IT Systems Administrator (contract)

Provided service and support to more than 300 end users both locally and remotely in locations in Denver, CO, Atlanta, GA, and Austin, TX. Offered technical and operational expertise to users on-site and remotely using tools including LogMeIn, Team Viewer, and Kaseya. Provided entire system management including set-up, monitoring, and testing of hardware, operating systems, laptops, routers, servers, mobile devices, switches, software installations, and peripherals, as well as management of disaster recovery essentials such as iBackup, Carbonite, and O365. Generators with Automatic Transfer Switches installed for offices and field to prevent outages. Minimized downtime by performing hardware and software diagnostics and coordinating repairs/service for all field projects. Cultivated valuable vendor relationships while researching and purchasing systems and equipment for office and field use. Served as a resource for new employees offering network and IT expertise and provided 24/7 support to executives.

Seamlessly orchestrated a complete, company-wide migration to O365 from Exchange 2007.

FREDDIE MAC, Herndon, VA 2014-2015

IT Facilities Senior Engineer (contract)

Skillfully provided Data Center Management including updating and maintaining asset information, managing hardware decommissions and installations, managing projects, and supporting all network devices within data center facilities. Coordinated with infrastructure and operations teams to ensure that data center activities and projects were implemented on schedule.

Enhanced consistency by implementing standards, policies, and guidelines for the data center layout/design and environment management.

AMAZON, Sterling, VA 2013-2014

Data Center Specialist II (contract)

Managed tickets and resolved outstanding data center hardware issues including network equipment installs and physical troubleshooting of EC2, AWS, and S3 Servers, as well as the Linux file system and System Event Log. Trained, mentored, and coached new contractors on how to properly diagnose hardware issues, providing performance feedback to promote professional growth.

Optimized performance by providing high quality troubleshooting/repair of fiber, optics, and CAT5/6 cabling, and maintaining a fast Mean Time to Repair on network maintenance requests.

Expedited the resolution of critical systems failures while maintaining open lines of communication with all parties involved.

PACT, INC., Washington, D.C. 2012-2013

Network Systems Administrator (contract)

Quickly resolved trouble tickets for phone and email requests, provided system administration for Windows Data Center Edition Servers and Windows 2008R2 virtual servers, completed Global Sonic wall installation, support, and administration, and installed/supported wired CAT6, Fiber, wireless, and VSAT networks. Oversaw Active Directory management and group policy configurations, as well as the support and administration of MS Office 365.

Maximized performance by providing end user support for the D.C. area and 28 offices overseas.

INTERNATIONAL MONETARY FUND, Washington, D.C. 2011-2012

Network Infrastructure Analyst (contract)

Maintained a variety of network technologies including Cisco, Dell, HP, Linksys, F5 Load Balancers, PKI, and Nexus. Integral member of project teams for many special projects and studies. Offered technical expertise and consulted on network administration, security prevention with Akamai and secure works, Cisco Wireless Control System for Wi-Fi and Fore Scout for wired breaches. Maintained excellent working knowledge of Active Directory reporting tools, CRM, NetApp, and Remedy 7.7, as well as Windows Server OS, and MS Exchange messaging systems.

Established new server hardware, design, installation, and configuration of IBM RS6000, HP DL580&380, Nokia firewalls/asa, various appliances, and server monitor standards for an enterprise network within multiple datacenters containing several hundred racks.

Additional short term contract experience in 2008-2011 includes: Systems Administrator/Sr. Field Consultant for Smart Source and Velocity Communications; Network Field Engineer for Wells Fargo/Sunrise Communities; Network Consultant for U.S. Department of Veterans Affairs; Regional Network Infrastructure Support Specialist for TATA communications; Technical Network Infrastructure Specialist for MINIBAR SYSTEMS; Network Engineer at NETSTREAM COMMUNICATIONS

DATATEL, INC., Fairfax, Virginia 2007-2008

IT Network Operations Support Specialist II

Established and configured workstations, laptops, local/network printers and scanners Onsite and remotely for executives/employees/faculty/students, including network connectivity through Wireless LAN systems, and SSL VPN devices.

Performed configuration, management and initial diagnosis of information systems, rack and stack of datacenter appliances, hardware and software moves, Design and configuration of Cisco hardware as well as upgrades and refreshes.

Maintained UPS, ATS and building generator for switchgear for frequent power outages

Ensured systems and related equipment were in working condition and maintained records related to repairs, down time, changes, updates, user calls, and system issues.

Established new software, upgraded existing software, created and deployed images on workstations and laptops, utilizing the Altiris express Deployment Server.

Resolved trouble tickets for phone and email requests, escalated appropriate trouble tickets using ITSM.

Mobile Device Management (MDM)

Supported Help Desk operations for internal clients, and resolved issues with VPN, hardware and specific applications, including Microsoft Active Directory, Citrix, Windows XP pro, Vista, Office suites 2003 and 2007, as well as Lotus Notes and other proprietary applications.

Working Knowledge of Cisco switches and network concepts relating to Virtual LANS, DHCP and TCP/IP, Knowledge of telecom practices, and Ethernet cabling

Partnered in providing support for several on-site and off-site corporate events and training classes.

Additional daily duties included interfacing with internal groups to assess their needs and deliver the required services to ensure all SLAs are met; documenting installations, configurations, and processes; following security best practices and internal controls when carrying out all duties

SPRINT, McLean, Virginia 1995-2007

Senior Network Engineer

Optimized, configured, and deployed new hardware and software for Ericsson and Lucent EVDO wireless equipment platforms.

Provided technical support for wireless data on laptops, SSL VPN, Wireless LAN connectivity for onsite equipment, Ethernet, Copper, and Fiber for T1 Backhaul.

Responsible for testing and accepting T1 circuits through conventional methods or through microwave hops.

Provide technical support services related to the deployment (Build, Test and Integration) and installation of products and solutions.

Collaborated with Lucent Technologies and other vendors in resolving hardware and alarm network system problems.

Owned responsibility for network performance in the Washington DC, Virginia and Maryland areas.

Performed analysis for blocks and drop calls on a single cell site, as well as in multiple switches using Network Performance tools OMP, GUI and providing solutions for identified issues.

Prepared MOPs and training materials using Microsoft office 2003 and 2007 suites.

Collaborated with cross-functional teams in defining, proposing and delivering solutions for complex network issues.

Participated with the national Network operation teams for disaster recovery such as NTAC, CMC, NOCC, Engineering, Network security, deploying and maintaining generators for switches, data centers and cell sites for several states. Communicating with different vendors such as Lucent and other contractors to ensure adequate Network Performance.

Strong knowledge of Lucent ECP, CDMA/EVDO technology with focus on Core, Access and Data related products.

Ability to understand problems, analyze, document and provide plans of action (e.g., troubleshooting of problems and providing solutions on different products.)

Working knowledge of layered communication structures, networking architectures, protocols and telecommunication specifications, and operating systems.

Demonstrated documentation and communication skills (both written and verbal).

Works within the context of broad guidelines and possess the ability to provide solutions to customer problems with zero impact to Customer networks.

EDUCATION & TRAINING

Electronics Engineering Technology Degree in Field Services & Computer Technology

New Horizons, Mclean, VA

TESST Electronics, Computer Institute, Alexandria, VA

Professional Development/Certifications: A+, Network+, Security+, Cisco Networking, Configuring & Troubleshooting Windows Server 2008 Network Infrastructures

Technology: O365; Ticketing Software – Remedy, Spice Works, etc.; VMware Virtual Environments; Windows Server 2003/2008/2012/2016/2018.

Data Centers; MS Office Suite; MS Exchange 2007; SharePoint; VoIP Technologies; Switchgear; Cisco Routers/Switches; Active Directory; GPOs.

Windows 7, 8, 10, 11; Netcool; SolarWinds Orion; CRM; NetApp; Application Vantage; Linux; Citrix Xenserver; Aperture; iBackup, Carbonite; Generators

and ATS; Mobile Devices/Tablets (iPad, iPhone, Android)

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