Service Representative Customer

Terry-Ann Curtis

***, * **** ******* ********, St. Catherine, Jamaica. 876-456-953 **************@*****.***

PROFILE

A hardworking and dedicated professional who pays attention to details. I am passionate about housekeeping and love putting a smile on guests' faces. I enjoy Showing empathy and providing a positive experience for customers and clients. Most importantly, I enjoy contributing to the overall success of my team and any organization

that I am working with.

EXPERIENCES

2020--2022

Customer Service Representative. Upwork.com Airsoft Station.

Email handling, phone support, Ebay orders, and managed customer complaints to ensure that I met and exceed expectations based on companies’ policies. Place orders for customers, direct customers and claim requested and outcome shipping claim

2016-2019

Customer Service Representative. Upwork.com Ontellus.

Record retrieval specialist, Custodian book-keeping, Email handling, phone support

EDUCATION

2022- Portmore Heart -Customer Service Certification

2007-Portmore Community College- Caribbean Examination Council

2003-Papine High School- School leaving Certification

KEY SKILLS AND CHARACTERISTICS

• Excellent customer service skills

• Good time management skills

• Flexible with a positive attitude to collaborate with others

• Strong organizational skills

REFERENCES: Available Upon Request.

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