Customer Service Application Specialist
Resume:
JANET ZUFALL
Vista CA ***** *******@*****.*** 760■535■8350
Human Resources:
I am submitting a resume outlining my employment history and recent experience as a Cash Application Specialist for Acadia Healthcare. Able to grasp new systems and readily acclimate to a new position, I am currently seeking a challenging position as a Cash Application Specialist with the capacity to supervise administrative functions and train others. My skills are further augmented by the ability to perform data research and follow through on proper accounting procedures while handling a large volume of transactions and assuming additional job duties. As my supervisor Susan Holden at Acadia Healthcare wrote in an email to me with her letter of recommendation, “One day you arrived on the team scene and transformed our whole situation. I can't express my gratitude enough.”
As a 20+-year veteran of accounting principles and client services I have an established record of initiating productive relationships with staff, supervisors and customers alike. As a proven accounting professional with advanced AR, customer service and administrative skills I have the ability to easily transition to any work environment while ensuring optimal efficiency and an attention to customer service excellence. As an example of my adaptability and proclivity to rise to the challenge, I cite the additional job responsibilities I inherited and assumed as a result of the departure of a fulltime payroll administrator at Zimmer Dental (2004-2011). I was not only able to perform my defined job duties but willingly embraced and mastered her administrative functions as well.
A dedicated, loyal team member, I have the professional savvy to cultivate customer relationships while building and expanding upon additional job responsibilities including the supervision of others. This is established through positive interactions, attention to details and an ability to build and sustain rapport with those around me.
I have the inclination and skill level necessary to assume a new career challenge. I look forward to meeting with you to further discuss the full measure of my potential contribution to your organization's goals.
Thank you for taking the time to read my resume.
Sincerely,
Janet Zufall
Encl.
JANET ZUFALL
330 Paseo Marguerita
Vista CA 92084 *******@*****.*** 760■535■8350
OBJECTIVE Cash Application Specialist who willingly assumes expanded job functions.
SUMMARY OF QUALIFICATIONS
Transaction Postings; Account Reconciliations, Customer Service, Data Research.
Supervise Administration: accurate and timely postings of all transactions to assigned customer accounts while providing administrative and technical support to staff and customers.
Analyze, communicate/conclude through analysis of data from all financial/business records.
Research and resolve unidentified funds. Initiate systems and process improvements.
Reconciliation of payment remittances; adherence to office policies/protocols with the ability to multi-task and mediate issues while cultivating, reinforcing and maintain professional relationships.
Cooperate/interface and assume expanded job duties while ensuring customer satisfaction utilizing service savvy, follow through on details and ability to solve problems.
Customer Service: Corroborate with inter-departmental associates concerning projects, operational requirements, scheduling or transactions clarification. Participate in team meetings.
Supervision: Training/Mentoring of staff and new hires on proper procedures.
Computer software: Excel, Word XP; ADP, AS400; MAS 90; METHASOFT; MD Complete.
High Energy, Enthusiastic, Positive Attitude and commitment.
EMPLOYMENT
2016-07/20 CASH APPLICATION SPECIALIST, ACADIA HEALTHCARE, Carlsbad, CA
Manage heavy volume of payment postings utilizing industry specific software for company specializing in inpatient, outpatient, and rehabilitation of substance abuse patients across the nation.
Cash Applications
Captured and downloaded daily EFT Report; printed and interpreted EOBs for 20 clinics and various payors. Posted payments while making appropriate adjustments.
Printed and analyzed reports; entered data on incoming checks and maintained a daily deposit log.
Assisted billers with determination of eligibility. Mediated and resolved issues to completion.
Special Projects
Trained new hires; became an asset to direct report supervisor through diligence and hard work.
02/12-12/16 SENIOR ACCOUNTS RECEIVABLE ANALYST Cobra Puma Golf, Carlsbad, CA
Assume lead on all accounting functions and new systems integration for new position for which I initiated and created the procedures for and train others.
Accounts Receivable/Collections
Balance and reconcile cash and credit accounts, ensuring accuracy.
Analyze and research accounts while posting payments.
Follow through with customers on discrepancies and reconciliations.
Special Projects
Supervise bad debt reconciliations; general ledger write-offs; commission reports.
2/04-03/11 ACCOUNTING SPECIALIST, ZIMMER DENTAL, Carlsbad, CA
Performed a myriad of accounting and customer service duties throughout department, including administrative assistance and payroll for 200+ employees.
AR/Collections/Payroll
Maintained employee payroll files; schedule and coordinated all payroll functions to include oversight of discrepancies and maintenance of records.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate