SHANNON L. HAYES
************@*****.***
New Market, MD 21774
CONTACT
EDUCATION
Von Lee International School of Aesthetics
Pikesville, MD
Make-Up Artistry Coursework
Linganore High School
Frederick, MD
Class of 2003
SKILLS
Customer Service
Cash Management
Open/Close Responsibilities
Work Independently and as Part of a Team
Sales Experience
Through my experience as a bartender at both large and small establishments and in previous retail positions, I have developed strong interpersonal skills, learned to maintain a positive attitude towards customers, and become comfortable working both independently and as part of a larger team. I will use these skills to provide positive customer service experience.
PERSONAL STATEMENT
WORK EXPERIENCE
Brews & Cues
Bartender / 2017 - 2020 / Glen Burnie, MD
Part of a large restaurant/bar team
Regularly worked the busiest weekend evening shifts
Monitored customer experiences to ensure service standards
Cash management
Event/function coordination
Palmere’s
Bartender / 2010 - 2017 / Baltimore, MD
Worked as the only bartender at neighborhood bar
Opening and closing responsibilities
Cash management
Product management and inventory control
Food service
Hawley’s Pub
Bartender / 2007 - 2010 / Baltimore, MD
Worked as the only bartender at neighborhood bar
Opening and closing responsibilities
Cash management
Sephora
Skin Care & Makeup Consultant / 2006 - 2008 / Baltimore, MD Starbucks
Shift Manager / 2004 - 2006 / Baltimore, MD