CAREER O B J ECTIVE
Quality-oriented professional with 25+ years of experience and a
proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the role at your company.
EXPERIENCE
BAR MANAGER
Goodtime 3, Cleveland, OH / June 2021 - Present
• Check with customers to ensure that they are enjoying their cruise and take action to correct any problems.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Prepare and serve beverages to patrons.
NATIONAL SUPERVISOR
Guardian Barrier Services, Lancaster, PA / Sep 2015 - Present
• Lead a crew of 10-12 people during setup, maintaining and disassembling of barricade, staging and other various event related equipment to ensure safe and proper operation during the event
BARTENDER
Diamond Pub and Billiards, Louisville, KY / Dec 2012 - Mar 2020
• Production manager ensuring smooth running of concerts and events Head bartender Trained in the kitchen Security Hire/fire staff
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Prepare and serve beverages to patrons
CREW LEAD
OakSt Production Group, Louisville, KY / Jul 2007 - Dec 2018
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
********@*****.***
1606 Elston Cleveland, OH,
44109
EDUCATION
CUYAHOGA COMMUNITY
COLLEGE
Cleveland, OH
Completed coursework towards
Undecided Fire Science (May 2005)
ADDITIONAL S K I L LS
Speak partial Spanish
Forklift Certified
Aloha trained
A N D R E W L O N G
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Collaborate with workers and managers to solve work-related problems.
• Inform designated employees or departments of items loaded or problems encountered.
• Evaluate employee performance and prepare performance appraisals.
• Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Conduct staff meetings to relay general information or to address specific topics, such as safety.
• Counsel employees in work-related activities, personal growth, or career development.
BAR MANAGER
Tailgaters Bar and Grille, Louisville, KY / Jul 2007 - Jun 2008
• Check identification of customers to verify age requirements for purchase of alcohol.
• Balance cash receipts.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
• Ask customers who become loud and obnoxious to leave, or physically remove them.
• Plan, organize, and control the operations of a cocktail lounge or bar.
• Order or requisition liquors and supplies.
• Supervise the work of bar staff and other bartenders.
• Plan bar menus.
• Create drink recipes.
REFERENCES
References available upon request
.