T
Alea Thomas
***********@*****.***
Hoschton, GA, 30549
Summary
Skilled Accounts Receivable Specialist with 5 years of experience in the daily collections of high volume accounts. Goal driven with an exceptional track record of reliable attendance with high-quality work. Thrive in fast-paced, high-stress environments.
Skills
● Investigative research
● Statement issuing
● Billing dispute resolution
● Payment management
● Business Management
● Workplace Communication Skills
● Team Player
● Problem Solving
● Analytical
● Leadership
● Bill processing
● Credit and
collections
● Payment
processing
● Scheduling
Amazon Warehouse Associate
Pendergrass, Ga
● Scan packages to each pallet to assure that they go to the correct area.
● Organization and time management skills
● Maintain a driven work environment
● Comply with all department and company policies and procedures including but not limited to safety and attendance.
● Must be able to perform the essential functions of this position with or without reasonable accommodation.
● Close interaction and work within a team environment. Accounts Receivable Specialist
Suwanee, GA TruGreen/ Mar 2018 to Sep 2019
● Managed invoicing for organization through cash receipts processing.
● Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
● Interfaced with customers to bring accounts current with suitable repayment plans.
● Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
● Oversaw disputes resolution and reconciliation for client accounts. Loan Officer
Winder, GA World Financial Group/ Oct 2007 to Apr 2010
● Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
● Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
● Performed daily maintenance of loan applicant database.
● Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
● Fielded incoming phone calls from customers and directed to corresponding departments or individuals for assistance.
Commercial Account Manager
Suwanee, GA Trugreen/ Jun 2002 to Sep 2007
● Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
● Oversaw disputes resolution and reconciliation for accounts.
● Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
● Routinely contacted account holders with balances over 120 days past due to resolve delinquencies.
● Interfaced with customers to bring accounts current with suitable repayment plans.
● Managed invoicing for technicians daily along with scheduling daily routes. Education and Training
High School Diploma
North Gwinnett High School Suwanee, GA
Graduated in May 2002