Support Analyst Active Directory

AKILAN SELVARAJ

Toronto, ON 647-***-**** ******.***@*****.*** linkedin.com/in/akilan-selvaraj-b3007420

Qualified IT specialist with 9+ years of experience in Technology Shared Services. Worked multiple roles across the organization as Application support, Environment Analyst, Quality Assurance and Business Analyst. Proven ability to drive Annual and Monthly attestation of organization independently with critical parameters to ensure audit is compliant. Demonstrated strong capabilities in Bank's Active Directory, LDAP services, Centralized Log Management, Password synchronization, Onboarding & Offboarding Applications, critical system enhancement and process improvement.

Career Highlights/Key strength

Problem-solving

Incident Management

Critical Thinking

Agile & Scrum Initiatives

Production Support

Release & Deployment

Strong Verbal & Non verbal communication

Risk & Audit Management

Collaboration

Stakeholder Management

Adaptability

Effective Documentation

Professional Experience

Security Service Manager / CIBC / Toronto, On Jan 2022 – Present

Worked on the development and Implementation of new security threat detection and response project “Protect Attacks against on- prem Active Directory and Azure Active Directory.

Developed logging requirements and ensured the logs are onboarded to Centralized Logging management platform and Security Incident & Event management platform for monitoring.

Designed the Target operating Model & RACI Matrix which is being used as reference document for Security operation team.

Assisted in developing conditional access policy to initiate self-remediation and mitigate risk.

Established process to engage stakeholders in the case of triaging Security Incident ticket.

Senior Support Analyst / TD Bank / Toronto, On Dec 2016 – Jan 2022

Governed the access of 14000+ business banking users through constantly monitoring the identity lifecycle of users.

Administered the password synchronization of 80000+ global TD bank users.

Arranged multiple workshop sessions with business and technology asset owner to guide the onboarding process.

Troubleshooted XML feed issues for more than 1750+ onboarded application in Diamond.

Generated monthly and annual attestations to ensure People/non-people ID getting access only to information and resources necessary to fulfill job requirements.

Conducted awareness campaigns, leverage emails, ServiceNow tickets and phone calls to ensure high compliance and quality attestation results.

Drive daily scrum meeting with the team to identify any impediments and create better visibility by using Jira.

Accountable for strategic change and release planning for multiple, simultaneous deployments, rollout/rollback processes, appropriate classification of all changes, change and release schedules and allocation of implementation resources.

Performed validations in PAT and Prod environments after deployments, releases and patching activities to ensure smooth functioning of the application.

Resolved ServiceNow Incident tickets assessing the priority/severity level and achieving maximum customer satisfaction.

Developed Disaster recovery plan and executed the Disaster recovery testing every year to ensure the continuity of service in the event of disaster or system failure.

Analyze, troubleshoot and ensure timely notification to the business partners and stakeholders in the event of production issues.

Identified opportunities to consistently reduce the mundane manual task by automation.

Responsible to gather and submit SOX audits before the deadlines.

Senior Test Analyst / Mindtree / Chennai, India Aug 2011 – Jul 2014

Created detailed Test Scenarios/ Test Cases, identified and reported defects with steps to reproduce, priority, severity and screen shots using Radar tool.

Spearheaded the offshore team in performance testing using HP LoadRunner version 12 and coordinated both onsite and offshore activities.

Extensively performed Smoke, GUI, Functional, Integration, Regression and User acceptance testing (UAT) on different OS and browsers.

Prepared test plan based on requirements and identified types of tests to be conducted, test environments & test data requirements or test execution on the application.

Education

Post graduate Certification, / Seneca College/ Toronto, Canada (2014- 2016)

Bachelor of Engineering, / Madras Institute of Technology / Chennai, India (2007- 2011)

Additional Information

Technical skills: ServiceNow, Jira, SQL, Oracle, Linux, Windows, TIBCO, PowerShell & MS office Suite.

Identity Access Management tools: RSA Aveksa, ISIM, Ping FED, Microsoft Defender for Identity, Azure AD Identity Protection.

Centralized Log Management tool: Devo

Security Incident & Event Management: ArcSight

Certification: ISTQB, Microsoft Excel, working towards CISSP.

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