Customer Service Inventory Auditor
Resume:
D
Brenda
Dewberry
*******@*****.***
DeSoto, TX 75115
SUMMARY
Focused and dedicated insurance experienced professional motivated to provide superior customer service and utilize my background and attention to details to secure a position with a reputable, stable company.
SKILLS
Bonded Texas Notary
Texas P&C Casualty Adjuster
Automobile
appraisals/Estimates/Home Estimates
Customer Service
Litigation
Negotiations
Supervisor/Trainer
Inventory Movement /Control/
Inventory Auditor/Set up
Xactimate/Xactanalysis/CCC/Audatex
Word/Excel Spreadsheets
Will Travel
EXPERIENCE
Claims Resolution Specialist
Plano, TX
Liberty Mutual/ Dec 2021 to Sep 2022
Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation, to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Will be prepared to present claim reviews and updates to customer as needed. Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers. Organized estimation, repair and rental services to support claims processing and policyholder needs. Investigated, evaluated, negotiated and settled total loss auto claims in collaboration with customers, repair shops and service providers.
Director of Operations
Dallas, TX
Future Claimz Service, LLC/ Dec 2018 to Sep 2022
Managed day-to-day operations, including supervision and assignment delegation for field inspection of property damage Review final report from field inspection, photos, estimate and diminished of value evaluation
Sending final report to claims adjuster to determine resolution of claim based on final report from field adjuster's inspection as an independent 3rd party. Individual Assistance
Asheville, NC
Federal Emergency Management Agency/ Oct 2021 to Oct 2021 Application intake to Individuals for assistance in communities affected by natural disasters seeking governmental assistance for housing, housing repairs, utilities, and daily needs. Will direct non-qualified household members to local programs and charities in area.
Deliver exceptional customer service in stressful situation with empathy and concern to obtain accurate personal, background information provided by clients. Ability to give and receive direction with skills set learned on the job training. Deploy with little notice.
PMC - January 2021 - October 2021 Grapevine TX
PMC Specialty -Assisting Covid-19 pandemic Response Assist 1st responders for deployment/response from various departments nation wide. Readiness and preparedness for departmental teams for covid-19 testing scheduling prior to access to PMC.
Cat-Property Adjuster
Tallahassee, FL
GeoVera Specialty Insurance Company / Aug 2018 to Dec 2018 Review loss information set reserves contact insured and contractors involved and investigate, valuate the settlement of the property claim using policies and procedures set by company during hurricane Florence, Michael. Review photos and estimates utilizes xactimate estimating software, adjusting estimate when needed with contractor for items missed during scope/ inspection of residence, agreed price for labor and cost of material. Determine additional living expense when needed and homes determined to be non-livable.
Review contents and apply depreciation on damaged household items when replacement deem necessary versus repairs.
Issue payments and denial letter utilizing appropriate policy language. Investigated and analyzed requirements to improve timeliness of reports to customers. Claims Adjuster
Lake Worth, FL
Burton Claims Service/ Sep 2017 to Nov 2017
Assessed damage to properties.
Xactimate& sketch from Hurricane Irma
Contact with customers for damage inspections, take photos and meet with contractors/Public Adjuster regarding inspection scope for agreed inspection using Supply desk adjuster with estimate, photos for resolution of claim and payments Inventory/Cashier
DeSoto, TX
Kohl's Department Store/ May 2017 to Sep 2017
Inspected incoming materials for damage.
Responsibilities include truck unload store inventory, sign and price changes, replenishment and fulfillment processing to in store and online customers. Promoted transparency by providing shipment status to sales representatives and supervisors. Analyzed production records and compared data to physical store inventory for accuracy or irregularities.
Greet the customers and make sure that their shopping experience is positive Check customers out for final purchases and or returns using cash registers using cash, or credit cards.
Total Loss/ ECTA Manager
Frederick, MD
EA Renfroe / May 2011 to Mar 2017
Acting Liaison between firm management & client managers Review Total Loss Claims
& Express claims for resolution. Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures. Recommended settlement offers and negotiated payment arrangements. Conducted interviews, gathered detailed information and completed field investigations. Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in [Result]. Reviewed, evaluated and adjusted claims to promote fair and prompt settlement. Negotiated and settled claims according to information presented through reports, research and data verification.(market surveys, CCC, Autosource, Mitchell) Recommended settlement offers and negotiated payment arrangements. Conducted interviews, gathered detailed information and completed field investigations.
Investigated questionable claims to determine payment authorization. Evaluated documents to determine proper branding of title, transfer of title to insurance company has been arranged
EDUCATION AND TRAINING
Certificate: Law Enforcement
Kilgore Junior College Jan 1997
Tx
Certificate - Online Auto Damage Appraisal - August 2022 Offered by Innovative Providers of America
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