Customer Service Representative
Resume:
Fatima
Williams
ABOUT ME
**********@*****.***
Orlando, FL
Experienced customer service professional. Highly focused and productive worker with friendly work attitude and great attention to detail
Skills
EDUCATION
Highschool Diploma
North Miami Beach Senior High
2015 - 2018
A.A.
Miami Dade College
2018 - 2022
EXPERIENCE
Customer Service Representative
KFORCE DEO Call Center / Dec 2021 – Oct 2022
With this company I worked to provide quality customer service to assist claimants with unemployment benefits
•Verified claimants’ identity and personal information
•Recorded action taken on claims
•Assessed claims issue to determine appropriate action
Customer Service Specialist
FL ERAP Service / Nov 2020 – Dec 2021
My duty for this job was to provide emergency rental assistance to clients
•Helped tenants and landlords access rent and utility assistance
•Collected necessary documentation and information to evaluate client eligibility
•Communicated with tenants and landlords regarding application status
Customer Service Representative
Navient / June 2018 – Nov 2020
For this job my task was to aid families in need as a case worker
•Reviewed and documented case history reports
•Communicated with clients to assess their situational needs
•Helped clients find and obtain government resources
Executive Assistant
All Points Realty & Investments / Aug 2017 – June 2018
For this job my task was to communicate with clients and schedule meetings
•Reviewed and prepared documents for clients
•Aided clients over the phone and through email
•Filed online documents and scheduled appointments
Sales Representative
Barnay Telemarketing Company / Mar 2015 – Aug 2017
My job at this company was to meet sales goals and build customer relationships
•Promoted company's products and services to interested customers
•Reviewed customer information and recorded comments and interactions
•Answered telephone calls in a professional and friendly manner
Contact this candidate