Personal Assistant Service Representative

FB

FREDREKA BOYKIN

*********@*****.*** Cleveland, Ohio 44143

Upbeat and friendly solution-oriented Customer service representative with over 10 years of experience in service and support. Customer-focused team player as well as team leader, offering expertise in conflict mediation, customer client affairs, time management and sales, while maintaining long-term loyalty. Documentation and reporting

Credit card payment processing

Customer relations

Inbound and outbound calling

Problem-solving abilities

Bath FiĴer North Olmsted, OH

Marketing Associate

05/2016 - 03/2020

Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Pride of Cleveland health insurance

agency Cleveland, Ohio

Administrative Assistant

04/2004 - 01/2013

Created and maintained spreadsheets and developed administrative and logistical reports.

Assisted with administrative tasks, including filing, answering phones and sent out welcome leĴers.

Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.

Created PowerPoint presentations used for business development. Wrote email messages, memos and business leĴers for management and proofread all documentation to provide error-free correspondence. Woodbine watch services

Personal Assistant to the Owner

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Bagged, wrapped and packaged purchases according to customer needs. Handled credit and debit card payment processing to complete purchasing experience.

Euclid High School Euclid, OH

High School Diploma

06/1994

Summary

Skills

Experience

Education and Training

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Just finished my 1st novel and writing part 2

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