Data Entry Care Representative

Miesha Miles-Wilson – NCPT *****-AL-*

Las Vegas, NV ● *********@*****.*** ● 626-***-****

OBJECTIVE

I am seeking to obtain a position to apply my skills as a Phlebotomist/ Laboratory assistant, EKG technician, utilizing my knowledge and skills to provide the best results for patient care. Excel and grow to become an asset to your company.

SKILLS

Phlebotomist, blood collection methods using proper techniques and precaution, Vacuum collections devices, syringes, capillary skin puncture, Butterfly needles and blood culture specimen proper infection prevention, patient identification, proper labeling of specimens processing and accessioning, urinalysis dipsticks, fecal occult blood observations, erythrocyte sedimentation rate and pregnancy testing/observation, CPR/AED, data entry. Outstanding patient servicing ability and compassionate conduct. Customer service skills.

WORK EXPERIENCE

Fidelity National Home Warranty Henderson, NV June 2020 to December 2020

Resolution Advocate

Receive and process inbound calls from homeowners according to company and department policies, procedures, and processes. Engage with customers in a professional, courteous manner according to department call handling and quality standards. Answer routine questions regarding contract coverage following standard scripts and procedures. Assists in resolving transactional requests from customers such as payment, refunds, etc. Troubleshoot basic repair and appliance questions. Input repair and appliance information and other relevant details regarding service work orders into the CRM. Maintain up-to-date knowledge of home warranty contract terms and conditions. Achieve and maintain call handling, productivity, attendance and schedule adherence standards. Comply with all company and department policies, and complete all required training. Perform other duties as assigned

Cima Medical Las Vegas, NV March 2019 to March 2019

Phlebotomist Assistant/Lab Assistant

Venipuncture and urinalysis. Proper collection and handling of venous blood collected throughout the day in designated collection areas. Correctly labeled all tubes. Properly identified patients

Alorica Las Vegas, NV October 2017 to October 2018

Medical Customer Care Representative

Assisted customers over the phone, email, online chat or social media to resolve their questions and concerns. Calmly attempted to resolve and de-escalate any issues. Maintained and updated customer information as necessary. Escalated calls to supervisor when necessary and appropriate. Responded to requests for assistance and/ or possible processing of credit card authorizations. Tracked call related information for auditing and reporting purposes. Upsold to customers as necessary. Provided feedback reports on call issues related to downtime and/or training issues.

Private Household Las Vegas, NV March 2014 to January 2017

Housekeeper

Sonitrol Security Las Vegas, NV January 2014 to March 2014

Operator

Inbound/Outbound calls regarding alarms. Monitored residences, businesses, CCTV. General office skills. Maintained a daily log of field work orders done by technicians. Dispatched 911, fire, and burglary services, both local and nationwide.

IASG Las Vegas, NV February 2005 to June 2008

Service Dispatcher

Responsible for promptly dispatching emergency services such as, fire, burglary and 911 local and nationwide. Answered multi-line phones to assist technicians with any issues regarding installation of equipment. Process technicians completed work orders for billing. Scheduled/Rescheduled technician’s appointments. Efficiently/ Effectively handled customer concerns. Managed all data entry records. General office skills.

Adecco Temp Agency Fullerton, CA August 2000 to January 2004

Loan Coordinator I

Inbound/ Outbound Call Center Experience

EDUCATION & TRAINING

Medical Skills for Life Institute Las Vegas, NV October 2018 to March 2019

National Certified Phlebotomy Technician License #1067631 – May 2019

Certificate in Phlebotomy/Lab Assistant – March 2019

Electrocardiogram Technician – November 2018

CPR/First Aid – January 2019

Everest College

Associates in Criminal Justice Henderson, NV January 2008 to April 2010

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