Project/Product Manager

EUCHARIA CHUKWUBUOKEM

*** *. **** ****** ** ***** • 309-***-**** • *************@*****.*** • Linkedln_profile EDUCATION

Illinois State University, IL USA

Master of Science - Technology Project Management Aug. 2022 – May 2024 Godfrey Okoye University

Bachelor of Science - International Relations Oct. 2015 – July 2019 WORK EXPERIENCE

Globus Bank

Operations officer Sept. 2021 – July 2022

• Collaborated with the management team on ideas to help improve the core banking applications – increasing product affinity and consumer retention by 6.7% in 6 months

• Devised a plan to automate the manual process of debiting customers by initiating and supervising the GLOBUS BANK customized application project

• Led in the upgrade of the Customer relationship management (CRM) Platform using the Microsoft project schedule, which enabled the bank to stay connected to customers and increase profitability

• Supervised transaction reports of other branches and ensured a high degree of improvement and accuracy

• Reconciled, modified, and executed transactions using the FINACLE application

• Ensured the adherence to risk and regulatory guidelines are observed by working together with the Risk and control unit

Vanguard Allure

Junior Product Manager (Remote) Feb. 2020 – Aug. 2021

• Supervised the customer interaction process to ensure customer service satisfaction, and retention

• Designed creative ideas from strategic conferences with Stakeholders which generated a revenue of about

$17,000 USD

• Worked closely with senior managers to Analyze digital technologies across the organization to improve the growth of the company

• Participated in information sharing, created awareness, and ensured projects were successfully completed on time and within estimated budget

• Presented weekly reports to Project Sponsors and Stakeholders using Microsoft PowerPoint Uyo Magistrate Court

National Youth Service Corps Associate Nov. 2019 – Oct. 2020

• Handled all functions of the Surrogates’ court office by using Microsoft Word to document all legal files

• Used Microsoft excel to Process fees and fines at Public Counter

• Collaborated with judges and lawyers to improve court services and case processing activities

• Maintained communication between judges, court reporters, assistant district attorney, and other officials

• Analyzed national criminal databases to obtain and update information regarding criminal cases ACTIVITIES & TRAINING & PROFESSIONAL COURSES

• Illinois State University: Annual Ethics Training (2022)

• Johannes Kepler University, Linz, Austria: Seminar in selected research fields; institutional and social structures compared (2019)

• The Leuphana University of Lunerburg, Germany: Entrepreneurial Promotion (STEP) (2018)

• Godfrey Okoye University: Youth Peace Conference (2018), Research & Ethics: Training & Development

• Volunteer Activity: Red Cross Society, Enugu Branch (2017)

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