Customer Service Pharmacist

SAEDEH B. NIA

** ***** **** · Irvine, CA *****

940-***-**** · ***********@*****.***

CLINICAL PHARMACIST

Resourceful professional with 10+ years experiences in providing exemplary pharmacological services to patients, preparing, dispensing, and selling prescriptions and communicating with physicians and other healthcare professionals regarding medication orders and proper dosages. Track record for effectively reviewing patient medical histories/profiles, identifying issues and problems, and providing consultation related to proper medication usage and potential interactions. Well versed in performing medication therapy management (MTM) within community pharmacy setting to determine alternate therapeutic approaches. Proven ability to process 3rd party prior authorizations, as well as medication/billing rejections. Proficient in compounding prescriptions and maintaining accurate, concise records and other documentation. Excellent clinical and analytical skills with experience working with formularies and changing medication dosage/strength while completing pharmacy practice rotation within compounding setting in fulfillment of Doctor of Pharmacy requirements. Trilingual in English, Farsi, and Swedish.

Pharmacology Expertise · Medication Compounding · Customer Service · Team Leadership/Motivation Physician Relations · Medication Therapy Management · Patient Profiles · Consulting · Collaboration Formulary Operations · Prescription Management · QA · Regulatory Compliance · Public Relations Relationship Management · Social Media · Reporting/Documentation · Clinical/Analytical Skills

Cultural Sensitivity · Trilingual · Team Player · Problem Solving · Client Relations

PROFESSIONAL EXPERIENCE

CVS/Health. Irvine, CA 01/13/2021-present

Staff Pharmacist/Covid clinic

Participated in a Covid clinic and would be able to vaccine 6000 + against this disease.

CVS/Health● Irvine, CA

Staff Pharmacist ● 05/09/2018-Present

Responsibilities include receiving new prescriptions via phone from providers, counseling patients on proper use of medications (including OTC) and answered questions. Vaccinated patients to provide immunity against Covid, influenza, Shingrix, Tdap, and other diseases.

CVS/Health ● Riverside, CA

Pharmacy Manager● 08/24/2015-05/08/2018

Responsible, monitor and evaluate the quality and effectiveness of patient care provided by my pharmacy staff while filling over 1600 prescriptions per week and managing daily activities with regards to effective operations and communications. Encouraged and administered vaccinations to improve public health and increased target for immunization including Flu by out reaching to local groups and nursing home.

Helped promote 2 staff members from front store to obtain their Pharmacy Technician Certificate Board License. Mentored and coached new pharmacy students through on -boarding, training, development opportunities and performance management process. Provided superior customer service while counseling patients on both OTC and RX medications.

Irvine Pharmacy · Irvine, CA

Staff Pharmacist · 04/14/2015-08/01/2015

Charged with verifying, filing, dispensing prescription medications. Providing consultation to patients regarding new medications and getting new orders/refills from physicians or other health care provider.

Sun-Drug Non-sterile Compounding Pharmacy · Los Angeles, CA

Per-Diem Pharmacist· 03/2015-Present

Charged with verifying compounded medications, reviewing prescriptions issued by a physician or other authorized prescriber, to assure accuracy and determine the formulas and ingredients needed. Answers questions and provides information to patients on drug interactions, side effects and storage of compounded medications.

CVS/PHARMACY · Los Angeles, CA

Leading retail pharmacy in U.S.; Operates as retail division of CVS Caremark.

Registered Pharmacist · 8/2011-06/2014

Charged with verifying, filling, and dispensing prescription medications, providing consultation/guidance to patients regarding new medications and potential drug interactions. Interface with physicians, dentists, and other healthcare professionals to process new orders and refills, as well as determining alternative drug choices for coverage on insurance formulary list. Perform inventory/loss management for Section II controlled drugs, including check-in, tracking, and reporting. Obtain prior authorizations from 3rd party sources, processing medication/billing rejections. Administer flu vaccinations and assist diabetic patients in using blood sugar machine. Train and mentor pharmacy interns and resolve technical and customer service issues. Compound medications to attain proper mixture and flavoring upon request. Ensure proper disposal of hazardous waste by pharmacy technicians and handling of medication orders with outside vendor. Serve as workload manager during morning shift.

Accomplishments:

Generated impressive cost savings for patients and company by offering generic prescription options, obtaining approval from physicians.

Played important role in preventing diabetes patients from kidney damage by providing counseling and guidance on use of statin drugs consistent with established guidelines. Communicated with physicians regarding use of statin drugs with their patients.

Promoted importance and need for flu vaccinations with patients at pick-up station, providing vaccinations without delays. Efforts protected patients, while generating revenues for company.

SAEDEH B. NIA

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CVS/Pharmacy Continued…

Guided proper management of Section II controlled/Non-controlled drugs, addressing discrepancies by contacting warehouse, following established state/company policies and reporting requirements.

Effectively handled medication dispensing incidents by immediately contacting and working with patients to resolve issues, as well as communicating with physicians when medication ingested and completing required reports.

Intern Pharmacist · 9/2007-8/2011

Held accountable for processing new prescriptions and refills, working with pharmacist to ensure legitimacy. Maintained accurate patient records, and performed daily cycle counts to ensure proper inventory balances. Communicated with physicians regarding patients’ orders, along with processing prescription transfers with other pharmacies. Counted pills, as well as mixing and adding flavors. Counseled patients regarding OTC medications and potential side effects/interactions. Verified accuracy of patients’ insurance information and processed 3rd party rejections. Facilitated creation/processing of required reports and management of inventory, working closely with pharmacist.

Accomplishments:

Ensured patients’ awareness regarding insurance coverage for medications prior to pick-up to save time and potential problems. Contacted patients’ health insurance providers to correct all rejection messages and process all authorizations and co-pays.

Researched available information on new and OTC medications to address patient questions and issues in timely manner, while reviewing profiles to determine potential interactions.

Performed MTM and blood pressure screening processes to assess medication effectiveness and recommend changes to therapeutic plans.

Strengthened safety of patients by preparing comprehensive and accurate drug information, working with drug stability project requiring maintenance of medications in stock bottles.

Communicated with patients to determine issues with prescription usage related to cost, insurance coverage, and administration by proactively contacting them regarding past due prescriptions. Recommended potential solutions to address issues.

Pharmacy Lead Technician · 9/2005-9/2007

Entered new medication orders into data management program, calculating proper daily supplies and dosages of some liquid drugs. Verified accuracy of patients’ insurance information and contacted providers to reconcile rejection messages. Counted pills for final check by pharmacist. Assisted pharmacist in maintaining proper inventory levels, receiving shipments and placing orders with wholesaler. Filed/maintained reports and participated in weekly team meetings.

Accomplishments:

Quickly and effectively verified accuracy of patients’ information, performing updates when required. Provided outstanding customer service by informing patients of out-of-stock medications and ordering schedule; offered patients opportunities to pick-up prescriptions at other locations.

Demonstrated ability to multitask in fast-paced environment by assisting pharmacist in counting pills and preparing prescriptions for final checkout, while continuing to handle telephone calls and provide customer service.

Cultivated productive, respectful relationships with supervisor and other team members by sharing information and providing assistance where required.

Achieved proper inventory balances to ensure availability of medications for patients, while preventing overstock issues.

Contributed significantly to preventing prescription fraud, especially regarding controlled drugs by verifying legitimacy prior to entering information into database program.

SAEDEH B. NIA

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PHARMACY PRACTICE ROTATIONS

COMPOUNDING, MED SPECIALTIES PHARMACY - Changed formulary, dosage, and drug strength, as well as preparing of specific hormone and cosmetic therapies and assisting in treatment of animals.

CARDIAC CARE UNIT, LOMA LINDA UNIVERSITY MEDICAL CENTER - Attended daily rounds with cardiology team, completing patient medical histories, evaluating laboratory values, monitoring drug therapies, developing drug therapy plans, and gathering/providing drug information.

AMBULATORY CARE: Psychiatry and HIV Rancho Cucamonga VA Center, Rancho Cucamonga

Desert AIDS Project, Palm Springs, Rancho Cucamonga VA Center - Contributed to Desert AIDS Project by monitoring drug therapy for patients with HIV/Hepatitis C and interviewing patients to determine psychiatric issues. Participated in weekly research activities.

LOMA LINDA UNIVERSITY MEDICAL CENTER INPATIENT PHARMACY - Activities included collecting data, reporting medication error, attending daily meeting to discuss error and preventable adverse drug reaction, and conducting nursing unit inspections.

GLENDALE ADVENTIST MEDICAL CENTER - Monitored and assessed appropriateness of TPN for malnourished patients, collecting data and evaluating medical histories, as well as current conditions of patients. Performed pharmacokinetics calculations for antibiotic dosage recommendations; attended daily rounds.

TARGET PHARMACY - Prepared and dispensed prescription medications and received verbal prescriptions from physicians. Counseled patients on proper use of prescription medication, as well as assessing/recommending non-prescription medications.

EDUCATION

Doctor of Pharmacy (2011), Loma Linda University, School of Pharmacy, Loma Linda, CA

Prerequisite Coursework for PharmD Program, California State University, Los Angeles, CA

Prerequisite Coursework for PharmD Program, University of North Texas, Denton, TX

Prerequisite Coursework for PharmD Program, North Texas Central College, Gainesville, TX

Graduate Studies in Pharmacology, Uppsala University, Uppsala, Sweden

Graduate Studies in Biochemistry, Stockholm University, Stockholm, Sweden

Bachelor of Science in Chemistry, Azad University, Tehran, Iran

LICENSURE/CERTIFICATION

Registered Pharmacist, State of California (#65931) Board of Pharmacy

ProCPR Certification

Blood Pathogen Precautions Certification

Health Insurance Portability and Accountability Act (HIPPA) Certifications

COMPUTER SKILLS

Word, Excel.

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