Customer Service Representative

April Parker

Professional Profile

Graduate of accredited school in the field of Veterinary Technology, with over ten years Customer Service experience. Detail oriented professional, who is very reliable, well organized with excellent communication skills. Qualifications

Exceptional Customer Service

Sales expertise

Friendly

Strong work ethic

Flexible

Team player

Experience

General Reservations Agent

February 2017 to March 2018

G6 Hospitality Columbus, Ohio

Assist guests with reservations for Motel 6 locations in the US and Canada, via phone. Answer guest questions and concerns, involving the many properties, rates, and room types. Process third party pre-payment authorizations. Direct calls to the correct departments.

Shift Manager Trainee

April 2016 to January 2017

Tim Hortons Columbus, Ohio

Organized a team of four team members. Controlling cash operations, on a daily basis, including safe access and deposits. Ensuring our lobby guests a clean eating area. Address any guests problems, and employees. Following state guidelines, involving food preparation and sanitation. Home Health Aide

September 2015 to October 2016

EmanciCare Columbus, OH

Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting and dishes. Provided transportation, assistance and companionship. Served meals and snacks according to prescribed diets. Completed and submitted clinical documentation, in accordance with agency guidelines. Customer Service Representative/ Veterinary Technician February 2015 to July 2015

Animal Hospital of Polaris Lewis Center, OH

In charge of lobby area. Checking patients in and out of appointments, and taking payments were my two main duties. Performed various opening/closing duties,answering multi-lined phone. scheduling appointments for vet care, boarding and grooming services. Performed physical examinations, reviewed vaccination records, administer vaccinations, Assisted with treatments. Prepared medications, provided patient education. Sales Representative

June 2012 to March 2015

Macy's Columbus, OH

Opened and closed the store, including counting cash, opening and closing cash registers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service. Maintained friendly and professional customer interactions. 5494 Worthington Forest Place East, Columbus OH 43229 Home: 614-***-**** - **************@***.***

Brand Ambassador

February 2012 to December 2015

Big Orange Productions Pawtucket, RI

Worked weekly from 2/2012 through 8/2012, on tour for The Dr. Pepper/Snapple Group. This was a guerrilla marketing tour wherein, we attended local sporting events. We also sampled at several concerts, The Race for a Cure, parades and superstores.

I also worked several other demonstrations and sampling events such as: a fragrance launch, food sampling and hair products.

Brand Ambassador

October 2012 to August 2013

Daymon Interactions Inc. San Diego, CA

Performed several alcoholic beverage events. Some well known brands as well as, new brands. I also ran sampling events for Cool Brew Coffee, Kashi and M & M's Snack Mix to name a few. Experience running a kids' event for Lego Toy's, at a local superstore.

Alternative Distribution Team Lead

November 2012 to October 2014

HoneyBaked Ham Columbus, OH

Lead a team of 15 part-time employees, for three store locations. Determined merchandise price schedules and discount rates. Oversee daily operations of seasonal sales kiosks and assisted other team leads, when needed. Veterinary Technician

July 2011 to October 2012

Pet Solutions of Columbus Columbus, OH

Performed physical examinations. patient history and vitals. Performed routine laboratory procedures. Reviewed records, prepare and administer vaccinations. Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.

Technical Customer Service/ Specimen Management Team Lead April 2003 to December 2010

Laboratory Corporation of America Dublin, OH

Worked in Customer Service from 4/03 until 11/09. Contact clients to resolve specimen problems or provide patient test results. Some specimen handling.

Promoted to Specimen Management Team Lead and worked in this position from 11/09 through 10/10. Oversee department workflow. Locate and stage specimens in various departments, for add on testing requests. Education

Associate of Applied Science : Veterinary Technology Columbus State Community College Columbus, OH, USA

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