Security Officer Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TOYJA M. JONES

Enthusiastic and Detail-oriented, and Dependable individual with over 5 years' progressive advancement and experience including Team Lead and Security. Exercises strong leadership and team building abilities with successful employee training programs and long-term retention. Recognized for consistency in productivity exhibiting a positive attitude in light of challenging situations. Client and vendor

relations

Customer service Strong

communication

abilities

Multi-tasking and

negotiation

Access and security

expertise

August 2018 - Current

Travel Merchandising Exec. Associate The Home Depot Baton Rouge, LA Collaborated with colleagues to discuss market information and strategies. Increased sales by 83 % through the development and implementation of strategic plans.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments. Effectively communicated with other employees and upper management to ensure complete care of customers.

June 2017 - Current

Warehouse / Inventory Control ShoppersChoice.com Baton Rouge, LA Worked with other company departments to meld logistics with business systems and processes.Resolved problems in transportation, customer issues, logistics systems and imports/exports.

Multi-task Microsoft programs including Outlook, Excel and Word. Ensured that customer needs were met in a timely and efficient manner, improving customer satisfaction rating by 7%.

Forklift Certified.

June 2016 - October 2017

Receiving Clerk Rouses Market Baton Rouge, LA

Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].

TJ 6633 Dalark Drive, Baton Rouge, LA 70812,

225-***-****, **************@*****.***

Collaborated with colleagues to discuss market information and strategies. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments. November 2014 - August 2016

Courier FedEx Ground Baton Rouge, LA

Provided efficient safe delivery and pick-up of packages and documents during all four season.

Ensure that packages and all paperwork is complete, neat, and accurate. determining legality of packages including special dangerous goods and international shipments.

I also separate packages by service type and destination,in accordance with established procedures.

May 2014 - November 2014

Security Officer G4S Secure Solutions USA New Orleans, LA Answered phones, greeted phone guests and provided information and directions.

Assessed guests, identified suspicious activity and people, and checked for proper identification.

Checked alarms and security devices to ensure proper operations. Coordinated with other security personnel to ensure optimal safety. Stayed in contact with other security and emergency personnel with walkie- talkies, radios and other communication devices.

Regulated all systems including CCTV.

April 2008 - May 2014

Security Officer / Trip Officer Elayn Hunt Correctional Center Saint Gabriel, LA Kept documentation of all actions taken on each job site. Attended quarterly seminars to keep job knowledge current. Communicated with management and dispatch workers. Transported inmates to court, funerals, hospital visits, and other special events. Monitoring NCIC and operated the (AFIS) machine Automated Fingerprint ID System.

Keep account of all the inmates.

January 2001 - April 2008

Control Desk Clerk / Security Officer Jetson Center For Youth Baker, LA Acknowledged customer / family issues and resolved their problems quickly EDUCATION

and efficiently.

Collaborated with Probation and Parole to plan, develop and implement

[Project, program or process].

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments. August 1995

Instrumentation Technician Trainee

Paradigm Institute, Baton Rouge, LA

August 1995

Certified Nursing Assistance

Good Samaritan Home Health, Baton Rouge, LA

May 1993

Diploma

Istrouma High School, Baton Rouge, LA

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