Customer Care Program Specialist
Resume:
Shunticia Garcia
**** ****** ***, **********, ** 30319
470-***-**** ***************@*****.***
CAREER OBJECTIVE
Dedicated Director with over 12 years of services in management. I am excited to utilize my enthusiasm and considerate nature, to make a difference in lives of individuals. I currently manage multiple aspects of the business. I'm responsible for facility finances, resolving staffing issues, facility operations, HR relations and customer care. I offer over a decade experience in customer care experience.
Respected Team Builder of customer-focused teams; as a team leader I have created an environment oriented to trust, open communication, creative thinking, and cohesive team effort. I have trained, guided, and evaluated the performance of over 50 team members to ensure the proper customer care is in place.
CORE COMPETENCIES
Detailed and Organized
Team Leader
Communication Skills
Ability to work as a Team
PROFESSIONAL EXPERIENCE
Director of Operations at Jutox Juice Bar, Atlanta, GA
May 2021-Present
Responsible for recruiting, hiring, training, continuous coaching of all staff members
Handle Weekly payroll, bank deposits, monthly bills, state taxes and vendor invoices
Managed POS back end. Updating employee profile, refunds, online orders, and products
Organized and partner with pop up shops, small businesses, and event planners for special events
Scheduling for all front-line team members
Weekly & Monthly Inventory checks and Supply ordering
Life Guidance Director at Atria Park of Tucker, Tucker, GA
September 2016-2021
Department leader for the memory care community.
Responsible for recruiting, hiring, training, and coaching of all department team members.
Conduct staff evaluations, manage scheduling and payroll
Communicate with family members, guardians and or Power of attorney regarding levels of care, medication management, personal needs and all other areas of interest related to the resident.
Participate in weekly meetings with the clinical team to discuss resident care plans.
Conduct clinical assessments to evaluate residents in their homes, hospital and rehabilitation facilities.
Supervise and assist the Life Guidance Program Specialist in creating and engaging in meaningful programs for our monthly calendar.
Reminiscence Coordinator at Brighton Gardens of Buckhead, Atlanta, GA
March 2015 – September 2016
Department leader for the memory care community.
Conducted staff evaluations, managed scheduling and payroll for staff of 50 plus team members.
Monthly family calls to communicate about resident's personal needs and achievements.
Conducted weekly labor reports and host bi-weekly labor calls.
Partner with community registered nurse to evaluate residents in their home, hospital or rehabilitation facilities.
Resident Care Coordinator at Sunrise Senior Living of Farmington Hills, Farmington Hills, MI
December 2012 – March 2015
Department leader for Assisted living and Reminiscence (memory care) neighborhoods.
Involved in reciting, hiring, training and coaching of new care managers.
Conducted staff yearly evaluations, manage scheduling and payroll for staff of 50 plus team members.
Provided recognition and creating engaged culture for my team members, residents and families.
Conducted daily labor reports and weekly team labor calls.
Lead Care Manager at Sunrise Senior Living of Grosse Pointe Woods, Grosse Pointe Woods, MI
February 2010 – December 2012
Documented and notified department heads and families of changes in residents care.
Ensure proper training and procedures are in place for the new hires to provide the highest levels of quality care.
EDUCATION
St. Clair County Community College, Windsor, ON, Canada
August 1999 – December 2000
WD Lowe Secondary, Windsor, On, Canada High School Diploma
September 1995 – June 1999
ADDITIONAL SKILLS
Certificate of Certified Dementia Practitioner
Alzheimer's Association Certificate of Completion Foundations of Dementia Care,
August 1999 – March 2000
REFERENCES
Joan McCook, LPN from Atria Senior Living
****.******@*****************.***
Sylanna Williams, CNA, CMA from Atria Senior living
*********@*****.***
Karolina Graber, NP from Emory HealthCare
********.******@***************.***
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