Customer Service Store Manager

Amanda Masten-Barto

***** *********** **, ******, ********, 19940, US • 302-***-**** • **************@*****.*** I enjoy working with other‘s and solving issues and making people/ customers happy! Marketing and opening up 3 independent pharmacy’s form the ground up and all 3 pharmacy’s are still up and running today. High School - 1997

Seaford Senior High School - Seaford, DE

Pharmacy Supervisor - April, 2018 to March, 2022

Express Pharmacy - Laurel, DE

I worked for Rite Aid in Seaford for over 20 year’s in Seaford, De In the pharmacy department. I oversaw 9 employees and directed them to certain areas to work and made sure it was done. Then I decided to open up an independent pharmacy in Seaford. i was in charge of marketing to get patients Into the pharmacy and make the business grow. I enjoy being around people and helping people. Solicited medical history information from patients to provide the best and most effective medical advice. Pharmacy Manager

Oversaw the dispensation of controlled substances, including [Type] and [Type] through careful oversight and [Skill]. Interpreted prescriptions from healthcare providers to properly dispense medications and health products. Interpreted prescriptions from healthcare providers to properly dispense medications and health products. Discussed medical histories with patients in order to provide the most effective medical advice. Discussed medical histories with patients in order to provide the most effective medical advice. Worked with the store manager to keep things running smoothly on a daily basis. Discussed medical histories with patients in order to provide the most effective medical advice. Worked with the store manager to keep things running smoothly on a daily basis. Provided friendly customer service at the prescription drop-off and pick-up counters. Worked with the store manager to keep things running smoothly on a daily basis. Solicited medical history information from patients to provide the best and most effective medical advice. Developed policies and procedures for effective pharmacy management. Answered and screened phone calls for the staff pharmacist in a friendly and efficient manner. Kept an eye on things.

Informed patients about medication side effects and contraindications, as well as how to take medicine properly. Informed patients about medication side effects and contraindications, as well as how to take medicine properly. Oversaw [Number] pharmacy technicians, interns, and support staff every day. Was in charge of the computerized Resource and Patient Management System (RPMS) as well as the Electronic Health Record (EHR) system on a regular basis.

Led a team of [Number] in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions. Led a team of [Number] in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Pharmacy Manager - February, 2014 to April, 2022

Seaford Pharmacy - Seaford, DE

I went to Several business to contract with my pharmacy’s. I got Nanticoke Hospital in Seaford,De the cardiac Unit where I would fill the prescription before they left the hospital and make sure they med’s were delivered in a timely manner. I also signed with a group home named Seaford House in Seaford, De for bubble pack’s

Made a proposal

Oversaw operations in order to boost efficiency and reduce patient wait times. Worked closely with healthcare professionals to track and evaluate the quality and efficacy of drugs and drug regimens. Was in charge of dispensing and delivering patient medications throughout the hospital. Provided friendly customer service at the prescription drop-off and pick-up counters. Answered and screened phone calls for the staff pharmacist in a friendly and efficient manner. Kept track of pharmacy files, patient profiles, charge system files, inventories, and poison or controlled drug registries up to date. Mixed various pharmaceutical preparations according to written prescriptions. Cleaned up the pharmacy area by removing trash and straightening the counters. Worked with the store manager to keep things running smoothly on a daily basis. Informed patients about potential drug interactions, side effects, and the best ways to take their medications. Double-checked the accuracy and completeness of prescription and refill requests. Solved

Double-checked patient information and billing information. Went over over-the-counter medication and equipment options with patients to help them deal with specific symptoms. Was very careful to keep customer and patient information private. Kept track of everything.

Processed over [Number] prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy. Supervised team of [Number] pharmacy technicians.

Maintained a pleasant and professional demeanor with all customers and employees. Sought advice.

Was in charge of representing

Started it.

Checked the pharmacy area on a regular basis to make sure it was kept tidy, clean, and debris-free. Looked at prescribing patterns to keep track of patient compliance and avoid overuse. Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone. Guided

Advised

Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and physicians.

In 2017 I won the trademark women of distinctions awarded. I also Won the Metropolitan award in 2018 for the fastest growing independent pharmacy in Seaford,Delaware

Salesforce

In good standing with the [state name] Board of Pharmacy Project Management Professional (PMP)

CERTIFICATIONS

ACCOMPLISHMENTS

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