Customer Service Web Designer

ERIC KIM

****************@*****.*** 469-***-**** Coppell, TX 75019

Summary

Trustworthy Tester tracking major issues and providing appropriate reports and documentation. Focused and enthusiastic and promoting exceptional skills in [Type of Skill] and [Type of Skill].

Energetic Tester works with people of all different personalities. An expert at [Type of Skill] and [Type of Skill]. Looking for a Tester position within the [Type of Industry] sector.

Skills

Information trackingReporting and documentationProduct testingProblem resolutionRelationship buildingComputer skillsOrganizational skillsCritical thinkingGood work ethicSupervision & leadershipCustomer serviceDecision-makingCommunicationTeam building

Experience

Morherboard Tester WISTRON - Grapevine, TX 07/2012 - 12/2012Recorded and documented test results to compare to expected results.Conducted testing and load testing to identify specific action and functional code.Maintained data integrity standards for organizational concerns and non-conformance issues.Repaired malfunctions, reassembled items and performed final tests.Identified software failures to document anomalies and defects in software database.Learned new testing methods through continued education and research.Formulated plans to test functionality of products to conform to vision.

Mail Examiers Kelly Services - Coppell, TX 10/2011 - 02/2012Organized and maintained documents, files and records.Worked with management team to improve workflows and eliminate unnecessary tasks.Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Warehouse Worker Spherion - Dallas, TX 03/2008 - 06/2010Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.Established and maintained good relations with customers, vendors and transport companies.Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Sales,Customer Service Sun Hair Care - Coppell, TX 03/2004 - 06/2006Collected payments and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Helped customers find specific products, answered questions and offered product advice.Trained new team members in cash register operation, stock procedures and customer services.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Sold various products by explaining unique features and educating customers on proper application or usage.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Built and maintained relationships with peers and upper management to drive team success.Reviewed files, recordings and other documents to obtain information to respond to requests.Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.Answered product questions with up-to-date knowledge of sales and promotions.

Education and Training

North Lake College Irving, TX 05/2008Associate of Applied Science: Web Designer

Coppell High School Coppell, TX 05/2006 High School Diploma

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