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Technical Writer Customer Support

Location:
Bellevue, WA
Salary:
Negotiable
Posted:
August 03, 2022

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Resume:

ALEXANDER OSTROVSKI

+1-425-***-****

adrzuk@r.postjobfree.com

www.linkedin.com/in/alexanderostrovski

I have experience in science (physics, biology, chemistry), technical writing, data analysis, programming, and linguistics with an ability to analyze large volumes of information and summarize it to facilitate data-driven decisions.

EXPERIENCE

2017 – 2022

SENIOR LINGUISTIC SERVICES MANAGER, Moravia/RWS Group

•Managed linguistic quality of localization for major customers

•Created guidelines, manuals, reference materials (also in wiki format), and reports

•Communicated with the customer and translation teams around the globe

•Trained and mentored resources

•Maintained and created automated quality checks

2007 – 2017

SENIOR LANGUAGE LEAD AT LIONBRIDGE, Lionbridge

•Managing quality of translation/localization produced by external resources for ~30+ languages around the world, including software, Web content, multimedia, and other marketing materials.

•Audited process compliance with the ISO-based Lionbridge proprietary quality framework (LEO).

2007 – 2015

FREELANCE TECHNICAL WRITER

Creating user manuals and online Help for software and hardware products

Communicating with the team of developers

Product testing

2005 – 2007

MARKETING MANAGER, SCI-TECH

Market research and marketing

Creating user manuals and online Help for security software products

Product testing

Customer support and communication

EDUCATION

Master of Science, Physics, Moscow Institute of Physics and Technology (State University)

Doctor of Philosophy (Ph.D.), Physics and Mathematics, Moscow Institute of Physics and Technology (State University)

CORE COMPETENCIES

Linguistic quality management, quality assurance and quality control, translation quality evaluation

Solid knowledge of data analysis, manipulation and visualization using advanced features of Microsoft Office.

Lean Six Sigma (Yellow Belt)

Terminology management and glossary creation

Style guide preparation

Query support

Resources training

Vendor management

Technical writing

LANGUAGE SKILLS:

Russian native; English fluent; German, Japanese, Polish, Spanish basic

TECHNICAL SKILLS:

Proficient in Microsoft Office Suite and (Word, Excel, automation using VBA), regular expressions, CAT and QA tools (Lionbridge Workspace, Lionbridge TMS, Lionbridge Linguistic Toolbox, SDL TMS)

Experience with issue tracking tools (JIRA, Bugmania), CAT tools like Smartling, Idiom WorldServer, Trados, Darjeeling

ADDITIONAL PROFESSIONAL EXPERIENCE

LANGUAGE SPECIALIST, Microsoft

Responsible for the linguistic quality of localized Microsoft products including creation of reference materials, terminology management, quality assurance and quality checks, communication with internal teams in different countries, auditing vendor companies, mentoring other team members.

RESEARCHER, Institute of Biophisics, Moscow, Russia

Planning research, conducting experiments, developing data, reading, analyzing, and writing scientific reports and articles. Managing and mentoring research associates.



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