Gymnastics Instructor Customer Service

Melissa DeHoyos

Lunenburg, MA *****

*********@*****.***

978-***-****

Authorized to work in the US for any employer

Work Experience

Head coach/ instructor

Gymnastics Academy - Acton, MA

June 2014 to November 2018

Took online safety courses for working with children. Teach a class of 8 or more. Instructions on how to do skills and class rules. Head coach for bronze team I was in charge of 40 girls and teaching routines and advanced skills.

Store Manager/Sales Manager

Payless ShoeSource - Leominster, MA

May 2008 to June 2011

Manage employees,scheduling. Customer service with inventory.

• Provided store management and scheduling

• Handled customer inquiries and complaints

• Achieved sales goals

• Monitored and ordered supplies

• Regularly supervised a crew of 6

Teller/Customer Service

Workers Credit Union - Orange, MA

May 2006 to June 2008

Maintain money and checks, process deposit/withdrawal. Loan payments,advertise promotions.

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Responded to inquiries and issues

• Collected and documented orders

Gymnastics instructor

Education

High school or equivalent

High school or equivalent in Basic

North Middlesex Reg - Townsend, MA

Skills

• Banking

• Store management

• Gymnastics instructor

• Sports Coaching

• Cheerleading

• Dancing

• Sales Management

• Experience with Children

Certifications and Licenses

CPR/First Aid

November 2017 to November 2019

Took online courses for child safety,abuse, recognizing abuse Assessments

Youth Program Counselor — Proficient

September 2019

Leading, communicating with, and supporting youths. Full results: Proficient

Teamwork: Interpersonal Skills — Familiar

September 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Familiar

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Proficient

Accounting Skills: Bookkeeping — Completed

September 2019

Calculating and determining the accuracy of financial data. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

* managed projects

* set schedules

* work well with others

* very interested in learning to further my career

Contact this candidate