Data Entry Service Representative
Resume:
Crystal A. Lee
Smithfield, NC 27577
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Objective: An interesting position with a growing company; utilizing my twenty years of customer service experience
Experience:
Amazon Garner, NC
Warehouse Associate- Decant 2022
• Decanting inbound shipments
• Verifying quantities
• Unloading trucks
• Palletizing totes
• Down stacking
• Feeding line with shipments
• Troubleshooting line malfunctions
• Operating pallet jack
• Ejecting totes to the line
• Replenishing totes on
the floor
Sending palletized work as needed to the STOW teams upstairs utilizing VRCs
• Keeping station and dock doors safe and clean
Child Development Schools Inc, DBA Childcare Network Raleigh, NC Assistant Teacher 2017-2020
• Classroom management
• Teaching children using schedule
• Taking care of children in a clean and safe environment
• Documenting daily tasks
• Inputting and maintaining governmental documents for safety, assistance and food program
Aflac Smithfield, NC
Independent Benefits Specialist-Health & Accident 2017
● Introduced businesses to products offered by cold calling-door to door sales
● Set appointments establishing new potential clients
● Entered daily metrics
UPS Goldsboro, NC
Seasonal Driver Helper 2016
• Arrived at pickup location on time to start deliveries
• Rode with driver to make residential and commercial deliveries
• Scanned shipments, delivered to correct locations in a timely manner Q1 Consultants Garner, NC
Paraprofessional 2016
● Assisted consumer with personal care and in-home skill building.
●Assisted consumer with attaining goals of reaching maximum level of independence to becoming productive citizens.
Crystal Clear Cleaning Service, LLC Smithfield, NC Executive Consultant 2014 to 2016, 2017
● Attained contracts for cleaning vacant units, houses going on the market, residential and commercial.
● Preserved foreclosed properties.
● Purchased supplies and maintained inventory.
● Invoiced customers and received payments.
Kuehne-Nagel Durham, NC
Transportation Coordinator 2013 to 2014
● Downloaded returns spreadsheets daily.
● Coordinated transportation for different locations through the US. Kuehne-Nagel Clayton, NC
Administrative Assistant 2007 to 2013
● Managed and reviewed payroll using WinStar and Kronos.
● Managed and reviewed compensation records to determine accuracy of employees' pay rates.
● Maintained overall payroll record keeping in accordance with government regulations.
● Analyzed payroll registers and transitioned information to documents to accompany customer invoices.
● Maintained Training Management Tool (TMT)and training records.
● Processed invoices Accounts Payable using ACON and ACON New.
● Created and processed invoices for customer billing using Foursite and Xign
● Captured, reported, and resolved invoicing issues(Match Exceptions) made by vendors weekly, not to exceed resolution time of 45 days.
● Created Purchase Orders.
● Compiled, distributed, and maintained reports/metrics using Excel and Power Point.
● Entered data into KNPS daily to calculate productivity.
● Maintained and resolved Sprint's Match Exceptions-Invoicing issues using PeopleSoft and Atlas.
● Provided back up for Office Manager.
Kuehne-Nagel Clayton, NC
Customer Service Representative 2006 to 2007
● Coordinated the shipment of returned goods to different vendors.
● Prepared spreadsheets of material that needed to be shipped out.
● Entered data of all materials shipped.
● Maintained knowledge of PeopleSoft, Scene, Atlas, and PW/CDMA staging.
● Generated daily reports from Business Objects.
● Provided daily metrics to upper management for receiving, shipping, and backlog orders.
Club Unique Benson, NC
Night Club Manager 2004 to 2006
● Conducted duties of a night club.
● Ensured bar and facilities remained fully stocked.
● Made weekly orders.
● Conducted hiring process.
● Processed payroll.
● Completed advertisements for facility.
● Provided conflict resolution for any customer or vendor issues. Education: Johnston Community College Smithfield, NC Adult High School Diploma 2002
Safe Haven Interdenominational Bible Training Institute Associate Degree Biblical Studies; Primary Youth Education 2016
Safe Haven Interdenominational Bible Training Institute Bachelor’s Degree Biblical Studies; Primary Youth Education 2018
Safe Haven Interdenominational Bible Training Institute Master’s Degree Biblical Studies; Primary Youth Education 2019
American Hotel & Lodging Educational Institute- International Hospitality Certifications: Certified Front Desk Representative and Certified Guestroom Attendant – September 2020
Licensing: NC Health and Accident Insurance 2016
NC Notary Public 2021
Community:
● Volunteer for Lord of Life Christian Academy in Garner, NC
● Volunteer at Furlonge Drive Community Center in Smithfield, NC
● Volunteer for Johnston County Public Schools
● Volunteer for Smithfield Parks and Recreation
● Volunteer for Neuse Charter School
References: Reference list available upon request.
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