SALAMATA ZAMPALIGRE

adrzn0@r.postjobfree.com • Indianapolis, IN • 317-***-****

ENTRY-LEVEL HELP DESK TECHNICIAN

●Current IT Support student offering a strong academic background in IT combined with work experience in customer service and service management.

●Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging client issues.

●Quickly learn and master new technology; equally successful in both team and self-directed settings; proficient in a range of computer systems, languages, tools, and testing methodologies.

RELEVANT SKILLS

Systems:

Windows, Unix, Linux

Languages:

SQL, Visual Basic, Python

Software:

MS Office Suite, Visio, Adobe

Databases:

Oracle, Access, Relational Databases

EDUCATION

Ivy Tech Community College Indianapolis, IN Anticipated Graduation August 2022

Associate of Applied Science, Database Management and Administration

Relevant coursework:

●Hardware/Software Support, Database Design and Management, Data Warehousing

EXPERIENCE

Donnelley Plainfield, IN July 2021 – Current

Quality Inspector

●Check quantity and quality of the products (Verizon, Best Buy, Amazon etc)

●Collect information for and prepare daily report

●Track the wrong product with the customers

●Find the location for the damaged products

●Ensure the UPC of the products are right before processing

IBM/ Airtel Burkina Burkina/Faso November 2010 - August 2016

TBO Support

●Assist the customer with the applications

●Prepare and submit monthly billing report

●Administer prepaid and postpaid transaction

Contact this candidate