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Desktop Support Engineer

Location:
Chennai, Tamil Nadu, India
Posted:
August 03, 2022

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Resume:

SHANMUGAVEL.R

Annamalaiyar illam,

Mobile: 733-***-**** Srirengapuram south Street,

E-mail : adrzjp@r.postjobfree.com Devakottai

OBJECTIVE:

To excel in the industry and to serve the company to my fullest capabilities taking up challenging assignments, enhancing interpersonal skills, sincerity, team spirit and diligence at work place that would lead to the fulfillment of personnel and corporate goals.

To add value to the organization for which I could serve, and To meet all expectations and set goals above and beyond

Organization : KAIZEN IT SERVICES PVT LTD

Designation : FMS ENGINNER

Duration : From 2

ND

Dec 2019 to March 22

nd

to 2020

Location : Chennai

Roles & Responsibilities:

Providing support to LAN support and troubleshooting the LAN problems Maintains a computers/ networks / systems Assembling Accounts database server Managing the Symantec antivirus server and monitoring the definitions updating

Maintained excellent client relations and service based on outstanding communication, technical efficiency in servers, desktops, laptops and problem- solving skills.

Maintaining IT-Asset and Configurations for the entire Site in Asset management tool of IBM

Installation of ADDS,DNS and DHCP Server 2003 and 2008

Backup and restore the data’s

Organization : PRECISION INFOMATIC PVT LID,

Designation : Associate Engineer (Desktop support Engineer)

Client : Bank of Tokyo Mitsubishi UFG Chennai

Duration : From 26th April 2013 to 11Feb 2016

Location : Chennai

Roles & Responsibilities:

Manage functions of the EDP/SYSTEMS section and ensure smooth functioning of operations of the Banking core applications for banking operation on a day-to- day basis.

Managing & maintaining Records (ITIL Process) as per company management audit purposes and Preparing Change Implementation Plan and implementing the change by scheduling downtime and Providing Post Implementation Report after change.

Rolling out new patch, software releases and Scheduling the Server related updating activities by coordinating with Server Team for smooth run of the Branch

Maintaining the File, Print, Domain, Lotus Notes, Database, Bank Station Servers, Storage and Library, application servers and fine tuning to eliminate Known Errors in order to keep the Branch Operations alive and smooth.

Assist the management on priority and necessities of developing/modifying our EDP/Systems based on requirement from other department and branches and periodically modify or revise the existing systems of the department concerned as a sequel to introduction of a new systems or modification in the existing overall system.

Co-ordination and obtain market competitive information’s and ascertaining the requirements in the bank for purchase of any IT equipments as per the Bank policy framework

Maintaining IT-Asset and Configurations for the entire Site in Asset management tool of IBM

Delivering the report requirements by running a separate Print Shop with 4 Engineers scheduled

Managing & maintaining Records as per company management audit purposes. o Organization : PCS TECHNONOLOGY PVT LTD,

o Designation : Desktop Support Engineer(ServiceEngineer) o Duration : From 11th Feb 2012 to 02ndApril 2013. o Location : Chennai.

Roles & Responsibilities:

Worked as a Service Engineer, in serviced all kinds of computer Peripherals

(SMPS, Mercury Mother Boards, Fdd’s, Keyboards, CD-ROMs, Ups, Speakers, Monitors, Hard Disks and Printers).

Installing and maintaining networking of PC's for leading customerMayajaal

(family entertainment multiplex of Pentamedia Graphics limited).

Pentasoft, Software & their Group of companies and higher officials of the above companies. And all Government banks (e.g. .SBI Canara, vijaya and high courts and corporations companies

Installing of applications like MS Office 2000,2003,2007,2010.

Installation of Operating Systems Win2000, Win XP, Win 2007

Installing of leading corporate Antivirus like Symantec,Mcafe

Installing & configuring IP to Desktop, Laptop

Installation of various software.

Installation of device drivers & hardware components.

Configuration and Assign the IP Network Printers

Installation of ADDS,DNS and DHCP Server 2003 and 2008

Backup and restore the data’s

Troubleshooting common TCP/IP connectivity problems at both hardwareandsoftware levels

Installing and configuration lotus notes 8.5

Allocating Disk Space & folder permissions for file server

Taking care of services patch Management and Antivirus updating.

Managing & maintaining Records as per company management audit purposes. ACADEMIC QUALIFICATION:

B.C.A. (DDE, Corress) Alagappa university Chennai.48% (2015) D.E.C.E., (Diploma in Electronics & Communication Engineering) Vivekananda Polytechnic College, Kummangudi State Board. 67% (2011). S.S.L.C., De Britto Higher Sec. School, Devakottai. State Board, 55% (2008). ADDITIONAL CERTIFICATION:

Completed Microsoft Certified(Windows7)– MCTS ( ID – 7807756 ) ADDITIONAL QUALIFICATION:

PC-ENGINEERING

CCNA

MCITP

PERSONAL TRAITS:

Positive Attitude, ability to deal with people diplomatically, willingness to learn, team facilitator, hard worker

PERSONAL PROFILE:

Father's Name : Mr. K.Rajagopalan

Date of Birth : 02-06-1992

Sex : Male

Marital Status : Single

Nationality : Indian

Pan card No : DOZPS7924M

Place : Yours Sincerely,

Date : (Shanmugavel R)



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