JOHN BOSE

EXPERIENCE

CONTACT ME

ADDRESS

Jaleep-Al-Shuwaikh

Kuwait

PHONE

+965-********

EMAIL

adrzjl@r.postjobfree.com

SKILLS

IT support

Database

Helpdesk

Networking

[ DEC-2020 TO

TILL DATE ]

Aquasan Gulf Shore

For Sanitary &

Construction

Building Material

W.L.L

Providing support to end users on a

variety of issues. Identifying,

researching, and resolving the technical

problems.

Responding to telephone calls, email

and personnel requests for technical

support.

Troubleshooting problems across both

Windows and Mac operating system

and applications.

Documenting, tracking and monitoring

the problem to ensure a timely

resolution.

Relying on instructions and pre-

established guidelines to perform the

functions of the job.

Providing technical assistance and

support for incoming queries and

issues related to computer systems,

software, and hardware.

Resolving technical problems with

Local Area Networks (LAN), Wide

area Networks (WAN), and

other systems.

Managed the project email inbox to

ensure that internal requests are

handled in a timely manner.

Responsible for issuing all engineering

documents as well as supplier/vendor

documents.

Quality checked, processed and

distributed official engineering

documents that were sent and received

from the client.

Ensured that document control

functions were being performed in

accordance with policies.

MS Excel

MS Word C

C++

Java

Analytical support

Customer service

Administrative Skills

Administrative Activities

ACADAMIC PROFILE

2011 – B.Tech Information

Technology

2008 – DCSE Diploma Computer

Science Engineering

2013 – ADJP Advance Diploma in

Java Programming

2006 – HSC Higher Secondary

School Certificate

2003 - SSLC Secondary School

Leaving Certificate

[ OCT 2018 TO NOV

2020 ] Nielson

Marketing Research

Company (Sharq,

Kuwait City )

[ MARCH 2018 TO

SEPT 2018 ] Van

Oord Marine

Ingenuity (Min Al –

Sour)

Recommended operational improvements

based on tracking and analysis.

Documented business processes and

analyzed procedures to see that they would

meet changing business needs.

Entered numerical data into databases in a

timely and accurate manner.

Obtained scanned records and uploaded

them into the database.

Produced monthly reports using advanced

Excel spreadsheet functions.

Added new material to file records and

created new records.

Using help desk ticket system to document

and accurately keep track of all user issues.

Installing, configuring, and troubleshooting

the hardware, including but not limited to

desktops (various operating systems),

laptops, tablets & iPad, peripherals,

network equipment, fax machine and

phones .

Expert with android and ios devices,

synchronizing the mobile email with

company exchange server and

troubleshoot.

Creating and deploying the Windows

image through WDS server and managing

the Windows update on WSUS.

Compiles and maintains control records

and related files to release drawings and

project documents to all involved projects.

Confers with document originators or

engineering liaison personnel to resolve

discrepancies and compiles required

changes to documents or Client

Deliverable.

Posts changes to computerized or manual

control records, releases documents and

notifies affected departments.Monitored

and adjusted data input for all Vessel

Booklets; On/Off Hire Surveys, Agreement

Change Notices;

LANGUAGE KNOW

English (Read, Write, Speak)

Tamil (Read, Write, Speak)

Malayalam (Speak)

Hindi (Speak)

Change Orders; Internal/External Letters;

HSE Documentation, Deliverable and

Feedback Documentation in a SharePoint

Subsite Assisted the.

An Iso 9001 Certified Company; All

Processes and Procedures were based on

these Standards.

Provided timely first line desktop, mobile

device and application support for all

internal clients to maximize user uptime.

Completed the PC OS & Application

builds, correctly built and re•built the PC

within assigned timelines.

Referred major hardware/software

problems and defective products to vendors

for service or replacement to maximize

service availability.

.

[ FEB 2017 TO FEB

2018 ] Jamal Trading

Company (Ardhiya)

Collect, maintain and distribute all

documents necessary to define product

configuration and control manufacturing

processes that insure conformance to

customer requirements.

Develop and maintain a comprehensive

filing system and computer database for all

documents to be retained in the document

control center.

Manage the operation of the document

control center to ensure that all users have

the latest revision of appropriate

documentation in a timely manner.

Collect and maintain files of the latest

revision level documentation necessary to

define

product configuration and control

manufacturing processes.

Maintain a computer database of all filed

documentation that ensures fast retrieval of

documents.

PERSONAL DATA

D.O B : 16 / 06 / 1988

Passport no: K9948928

Visa Article: 18 (Transferable)

[ JUN 2015 TO

JAN 2017 ] Nielsen

Marketing

Research Company

(Sharq, Kuwait

City )

Develop and manage utilization of

document control database system allowing

for better tracking of documents, approval

loops, revision identification, quality, and

timely receipt for distribution.

Created and established work instructions

for document retention plans and

implementation of retention vendor

services.

Responsible for ensuring circulation

durations for distribution and retention

cycles are tracked

and monitor any deviations so they may be

reported to management.

Prepare, file, and distribute all project

documentation/drawings and

correspondence for EPC groups

(engineering, procurement, construction).

Support estimating and bid proposal teams

to receive, check and validate documents

regarding possible projects and job

showings Receives and appropriately

handles emails from clients and staff in an

accurate timely manner.

Facilitates information flow and action

with coordinators.

Creates transmittals and files for recipients

to ensure nothing is delayed that may affect

bids or projects Maintain document

distribution matrix for project teams, client

lists and key personnel Assisted in

engineering specification templates to be

uploaded to the EDMS.

DECLARATION

I hereby solemnly declare that the above furnished Particulars are true to the best of My knowledge and Belief on the Event Of My selection to this job, i shall do my best the maximum benefit of the Company Place : Kuwait

Yours Sincerely

John Bose

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