Document Control Customer Service
Resume:
JOHN BOSE
EXPERIENCE
CONTACT ME
ADDRESS
Jaleep-Al-Shuwaikh
Kuwait
PHONE
**********@*****.***
SKILLS
IT support
Database
Helpdesk
Networking
[ DEC-2020 TO
TILL DATE ]
Aquasan Gulf Shore
For Sanitary &
Construction
Building Material
W.L.L
Providing support to end users on a
variety of issues. Identifying,
researching, and resolving the technical
problems.
Responding to telephone calls, email
and personnel requests for technical
support.
Troubleshooting problems across both
Windows and Mac operating system
and applications.
Documenting, tracking and monitoring
the problem to ensure a timely
resolution.
Relying on instructions and pre-
established guidelines to perform the
functions of the job.
Providing technical assistance and
support for incoming queries and
issues related to computer systems,
software, and hardware.
Resolving technical problems with
Local Area Networks (LAN), Wide
area Networks (WAN), and
other systems.
Managed the project email inbox to
ensure that internal requests are
handled in a timely manner.
Responsible for issuing all engineering
documents as well as supplier/vendor
documents.
Quality checked, processed and
distributed official engineering
documents that were sent and received
from the client.
Ensured that document control
functions were being performed in
accordance with policies.
MS Excel
MS Word C
C++
Java
Analytical support
Customer service
Administrative Skills
Administrative Activities
ACADAMIC PROFILE
2011 – B.Tech Information
Technology
2008 – DCSE Diploma Computer
Science Engineering
2013 – ADJP Advance Diploma in
Java Programming
2006 – HSC Higher Secondary
School Certificate
2003 - SSLC Secondary School
Leaving Certificate
[ OCT 2018 TO NOV
2020 ] Nielson
Marketing Research
Company (Sharq,
Kuwait City )
[ MARCH 2018 TO
SEPT 2018 ] Van
Oord Marine
Ingenuity (Min Al –
Sour)
Recommended operational improvements
based on tracking and analysis.
Documented business processes and
analyzed procedures to see that they would
meet changing business needs.
Entered numerical data into databases in a
timely and accurate manner.
Obtained scanned records and uploaded
them into the database.
Produced monthly reports using advanced
Excel spreadsheet functions.
Added new material to file records and
created new records.
Using help desk ticket system to document
and accurately keep track of all user issues.
Installing, configuring, and troubleshooting
the hardware, including but not limited to
desktops (various operating systems),
laptops, tablets & iPad, peripherals,
network equipment, fax machine and
phones .
Expert with android and ios devices,
synchronizing the mobile email with
company exchange server and
troubleshoot.
Creating and deploying the Windows
image through WDS server and managing
the Windows update on WSUS.
Compiles and maintains control records
and related files to release drawings and
project documents to all involved projects.
Confers with document originators or
engineering liaison personnel to resolve
discrepancies and compiles required
changes to documents or Client
Deliverable.
Posts changes to computerized or manual
control records, releases documents and
notifies affected departments.Monitored
and adjusted data input for all Vessel
Booklets; On/Off Hire Surveys, Agreement
Change Notices;
LANGUAGE KNOW
English (Read, Write, Speak)
Tamil (Read, Write, Speak)
Malayalam (Speak)
Hindi (Speak)
Change Orders; Internal/External Letters;
HSE Documentation, Deliverable and
Feedback Documentation in a SharePoint
Subsite Assisted the.
An Iso 9001 Certified Company; All
Processes and Procedures were based on
these Standards.
Provided timely first line desktop, mobile
device and application support for all
internal clients to maximize user uptime.
Completed the PC OS & Application
builds, correctly built and re•built the PC
within assigned timelines.
Referred major hardware/software
problems and defective products to vendors
for service or replacement to maximize
service availability.
.
[ FEB 2017 TO FEB
2018 ] Jamal Trading
Company (Ardhiya)
Collect, maintain and distribute all
documents necessary to define product
configuration and control manufacturing
processes that insure conformance to
customer requirements.
Develop and maintain a comprehensive
filing system and computer database for all
documents to be retained in the document
control center.
Manage the operation of the document
control center to ensure that all users have
the latest revision of appropriate
documentation in a timely manner.
Collect and maintain files of the latest
revision level documentation necessary to
define
product configuration and control
manufacturing processes.
Maintain a computer database of all filed
documentation that ensures fast retrieval of
documents.
PERSONAL DATA
D.O B : 16 / 06 / 1988
Passport no: K9948928
Visa Article: 18 (Transferable)
[ JUN 2015 TO
JAN 2017 ] Nielsen
Marketing
Research Company
(Sharq, Kuwait
City )
Develop and manage utilization of
document control database system allowing
for better tracking of documents, approval
loops, revision identification, quality, and
timely receipt for distribution.
Created and established work instructions
for document retention plans and
implementation of retention vendor
services.
Responsible for ensuring circulation
durations for distribution and retention
cycles are tracked
and monitor any deviations so they may be
reported to management.
Prepare, file, and distribute all project
documentation/drawings and
correspondence for EPC groups
(engineering, procurement, construction).
Support estimating and bid proposal teams
to receive, check and validate documents
regarding possible projects and job
showings Receives and appropriately
handles emails from clients and staff in an
accurate timely manner.
Facilitates information flow and action
with coordinators.
Creates transmittals and files for recipients
to ensure nothing is delayed that may affect
bids or projects Maintain document
distribution matrix for project teams, client
lists and key personnel Assisted in
engineering specification templates to be
uploaded to the EDMS.
DECLARATION
I hereby solemnly declare that the above furnished Particulars are true to the best of My knowledge and Belief on the Event Of My selection to this job, i shall do my best the maximum benefit of the Company Place : Kuwait
Yours Sincerely
John Bose
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