Customer Service Sales Associate
Resume:
Evelyn Norris
Bloomington, IL *****
***********@*****.***
Customer service with more than 20 years of experience planning, developing and implementing customer relations and complaints . Table games supervisor with more than 20 years of experience planning, developing and implementing gaming and casino rules . Cashier with more than 20 years of experience planning, developing and implementing cash handling and balancing Willing to relocate to: Bloomington, IL - -
Authorized to work in the US for any employer
Work Experience
Hotel call center reservations
Argosy Casino - Riverside, MO
December 2021 to Present
Make reservations for hotel stay for guests, customer service, transfer calls throughout the casino and offices
Assistant Manager
Advance America - Kansas City, MO
January 2019 to Present
I supply short term loans to clients, sell money order, money Graham and bill pay Slot Attendant
7th Street Casino - Kansas City, KS
October 2020 to December 2021
I write up and pay out large Jackpots in the casino. I balance lots of cash. Miner trouble shooting on the slot machines, customer service is a must.
Cashier/Customer Service
Riverside Casino & Golf Resort - Riverside, IA
August 2018 to November 2018
Opened and closed a cash drawer in a casino from $50,000 to $200,000. Customer service. Paid large jackpots. Cash and chip transactions. Cashed checks and cash advances Sales Associate
VON MAUR DEPARTMENT STORE - Bloomington, IL
January 2017 to August 2018
Gave excellent customer service to guests in the ladies and petite dept. Point of sales transactions. Count and balanced cash drawers.Received incoming stock. Always did things the Von Maur way. Sales Associate
Dillards - Kansas City, MO
June 2017 to November 2017
Sold ladies shoes in a high end department store while giving excellent customer service and increasing some of the sales in the dept. Table Games Supervisor
Harrahs casino - N Kansas City, MO
April 2016 to September 2017
Trained and supervised casino table games dealers and developed a professional and fun relationship with them. This made it better for the customers when they were receiving the best care.
Vault supervisor
7th Street Casino - Kansas City, KS
April 2010 to April 2016
Started training and supervising cashiers on the floor and kin the vault. After running a smooth second shift, I started working in the slot department on the floor closer to the guest. I established a good work history with two departments, Table Games Supervisor
The horseshoe casino - Hammond, IN
April 2008 to April 2010
Table Games Floor Supervisor
Ameristar casino - Kansas City, MO
May 2006 to April 2008
Trained and supervised table games dealers. Excellent customer service. Enforced all the rules of the casino. I was able to teach the games to the dealers and help the guest with their questions and concerns which made this a
company with less turn overs and happier guests
Education
GED in General Studies
Richwoods High School - Peoria, IL
August 1974 to May 1978
Some college
Skills
• CASH (10+ years)
• CASH HANDLING (10+ years)
• CUSTOMER RELATIONS (10+ years)
• TEN KEY (10+ years)
• Customer Service
• Assistant Manager Experience
• POS
• Sales
• Retail Management
• Store Management Experience
• Retail Sales
• Phone Etiquette
• Management
• Basic math
• Financial services
• Banking
• Typing
• Computer Skills
• Microsoft Outlook
• Front Desk
• Communication skills
• Microsoft Excel
• Windows
Assessments
Customer focus & orientation — Highly Proficient
November 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Cashier skills — Familiar
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Proficiency in customer relations word excel, ten key calculator,, cash handling, Ibm computer system, casino
Quick learner gaming equipment
Client-focused
Results-oriented
Contact this candidate