Evelyn Norris

Bloomington, IL *****

adrzgh@r.postjobfree.com

+1-816-***-****

Customer service with more than 20 years of experience planning, developing and implementing customer relations and complaints . Table games supervisor with more than 20 years of experience planning, developing and implementing gaming and casino rules . Cashier with more than 20 years of experience planning, developing and implementing cash handling and balancing Willing to relocate to: Bloomington, IL - -

Authorized to work in the US for any employer

Work Experience

Hotel call center reservations

Argosy Casino - Riverside, MO

December 2021 to Present

Make reservations for hotel stay for guests, customer service, transfer calls throughout the casino and offices

Assistant Manager

Advance America - Kansas City, MO

January 2019 to Present

I supply short term loans to clients, sell money order, money Graham and bill pay Slot Attendant

7th Street Casino - Kansas City, KS

October 2020 to December 2021

I write up and pay out large Jackpots in the casino. I balance lots of cash. Miner trouble shooting on the slot machines, customer service is a must.

Cashier/Customer Service

Riverside Casino & Golf Resort - Riverside, IA

August 2018 to November 2018

Opened and closed a cash drawer in a casino from $50,000 to $200,000. Customer service. Paid large jackpots. Cash and chip transactions. Cashed checks and cash advances Sales Associate

VON MAUR DEPARTMENT STORE - Bloomington, IL

January 2017 to August 2018

Gave excellent customer service to guests in the ladies and petite dept. Point of sales transactions. Count and balanced cash drawers.Received incoming stock. Always did things the Von Maur way. Sales Associate

Dillards - Kansas City, MO

June 2017 to November 2017

Sold ladies shoes in a high end department store while giving excellent customer service and increasing some of the sales in the dept. Table Games Supervisor

Harrahs casino - N Kansas City, MO

April 2016 to September 2017

Trained and supervised casino table games dealers and developed a professional and fun relationship with them. This made it better for the customers when they were receiving the best care.

Vault supervisor

7th Street Casino - Kansas City, KS

April 2010 to April 2016

Started training and supervising cashiers on the floor and kin the vault. After running a smooth second shift, I started working in the slot department on the floor closer to the guest. I established a good work history with two departments, Table Games Supervisor

The horseshoe casino - Hammond, IN

April 2008 to April 2010

Table Games Floor Supervisor

Ameristar casino - Kansas City, MO

May 2006 to April 2008

Trained and supervised table games dealers. Excellent customer service. Enforced all the rules of the casino. I was able to teach the games to the dealers and help the guest with their questions and concerns which made this a

company with less turn overs and happier guests

Education

GED in General Studies

Richwoods High School - Peoria, IL

August 1974 to May 1978

Some college

Skills

• CASH (10+ years)

• CASH HANDLING (10+ years)

• CUSTOMER RELATIONS (10+ years)

• TEN KEY (10+ years)

• Customer Service

• Assistant Manager Experience

• POS

• Sales

• Retail Management

• Store Management Experience

• Retail Sales

• Phone Etiquette

• Management

• Basic math

• Financial services

• Banking

• Typing

• Computer Skills

• Microsoft Outlook

• Front Desk

• Communication skills

• Microsoft Excel

• Windows

Assessments

Customer focus & orientation — Highly Proficient

November 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient

Cashier skills — Familiar

September 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Proficiency in customer relations word excel, ten key calculator,, cash handling, Ibm computer system, casino

Quick learner gaming equipment

Client-focused

Results-oriented

Contact this candidate