Data Entry Customer Service
Resume:
Tammy Gaines
Customer Service
Maricopa, AZ *****
**************@*****.***
Excellent Customer Service and Customer Relations experience that has handled high volume face to face customers and high volume calls in and out in a fast pace enviroment. I will go the extra mile for the company.
Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
Chapman Auto Group - Chandler, AZ
April 2022 to Present
Answer phones for multiple dealerships
Set appointments for customer
Resolve any customer complaints
Send emails in regards to complaints or to advisors Follow up on emails within 1 hour to assure customer was contacted Active listening
BDC Website
Tekion
Billing Specialist
Adesa Auto Auction - Chandler, AZ
March 2016 to October 2021
• Team player
1. Great customer service
2. Attention to detail
3. Will go the extra mile for customers.. Proving this many times with dealers looking for vehicles and wanting information on vehicles
4. Data entry
5. Payroll for 10 or more employees and distributed paychecks 6. Input invoices for accounts,
7. Reconciled invoices or problems before sale
8. phone calls or via email from accounts or dealers 9. Ordering of parts or mechanic needs
10. Month end on excel
11. Filing
12. Maintained all files, schedules, etc.
13. Provided administrative support for Recon
14. Scheduled appointments
15. Directed phone calls
16. Managed incoming and outgoing mail
17. Composed correspondence
Administrative Assistant
Adesa Auto Auction - Chandler, AZ
May 2000 to January 2016
High volume calls in and out in a fast pace environment Excellent Customer and Client Relations
Data Entry of Recon Body Shop Billing for multiple accounts Input invoices into Vtrace
Set up meetings, ordering of catering, set rentals, hotels and flights Issued monthly statements for Corporate Office
Distribution of paychecks, mail and paper to appropriate employees Took overflow of Bi-weekly payroll and verified accuracy Filing
• Maintained all files, schedules, etc.
• Provided administrative support for Recon
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Proficient in Microsoft Office
• Composed correspondence
Sherriff Information Managment System
Maricopa Sheriff Department - Phoenix, AZ
June 2010 to May 2013
Input inmate information with accuracy
High volume calls in and out
Excellent Customer relations
Verified and input court documents
Verified and completed release of inmates
Bail bonds
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Proficient in Microsoft Office
• Composed correspondence
Deli Clerk
Haggens - Seattle, WA
September 1991 to August 2000
Deli Lead 1998 to 2000
Handled orders and set up for catering, Cheese, meat, fruit, sandwich, salad trays and platters Assured quality of catering orders
Assured quality of deli items were up to customer and store standards Worked deli counter
Set deli case
Worked pizza counter and made scratch pizza to order High volume calls
Customer relations
Provided an elevated customer experience to generate a loyal cliente. Answered product questions with up-to-date knowledge of sales and store promotions. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping
problems.
Assisted customers with food selection, inquiries and order customization requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Maintained cleanliness and presentation of deli, stock room and production floor. Cheese, meat, fruit, sandwich, salad trays and platters Education
High school or equivalent
Redmond High School - Redmond, WA
Skills
• Excellent Customer Service and Customer relations, high volume calls in a fast paced environment.
(10+ years)
• Billing
• Filing
• Receptionist
• Payroll
• Catering
• Administrative Experience
• Data Entry
• Accounts Receivable
• Accounting
• Communication skills
• Customer service
• Microsoft Excel
Awards
Employee of the month
June 2020
For showing committed work and completing work on time, being dependable, honest and a hardworker. Stepping up to help others, willing to go the extra mile for the company. Deli Lead
May 1998
Promoted to Deli lead person
Assessments
Bookkeeping — Familiar
January 2022
Calculating and determining the accuracy of financial data Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very hard worker, team player, and very dependable. I am willing to go the extra mile for the company and show all my strength to prove I am a valuable asset to this company.
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