Production Associate Desktop Support
Resume:
Ezequiel Valadez Jr.
*** ******** **. ***** **** Park, IL 60073
***********@*****.***
Objective
Bilingual (Spanish/English) technically sophisticated information technology specialist with solid experience supporting software/hardware systems and performing equipment upgrades under adverse conditions.
Summary of Qualifications
■Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirements
■Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network
■Dynamic and resourceful desktop support professional
■ and interpersonal skills
■Keen perception for extracting important data
■Successful in mastering new skills through hands-on experience
■Sharp, quick learner; willing to get involved
Ability to work in a fast-paced, intense environment smoothly
Certifications
■Customer Service Certification
■Comptia Net+ certfication- pending in school
■CompTIA A+ Certification - currently in school
■CCNA certification- pending in school
Professional Skills
■Windows Operating System Installations
■Troubleshoot DNS and DNS Clients
■Use of NTFS, Shared, and Effective Permissions
■Use of Network Monitoring Tools
■Use of Performance Monitoring Tools
■Configure and Troubleshoot TCP/IP Connectivity Issues
■Install, Configure, and Troubleshoot Printers
■Install and Troubleshoot PC Components
■Windows 7
Installing & Configurations
Configure Hardware
Education
Microtrain Computer school 04/28/2017-present
Computer Systems Institute Gurnee, IL.
05/2012 - 02/2013
Round Lake Senior High School Round Lake, IL.
High School Diploma 08/1986 - 06/1990
Work History
Aerotek at Abbott
Production Associate and material handler
0121-05/21
Work at Kelly Services for Takeda Round IL.
Roles are a production associate and the pasteurizer room, Supply Handler
04/19-11/ 20
Worked at Kraft/Heinz for Source1 Solutions as a Level 1 Helpdesk Chicago IL.
Roles included Changing and resetting passwords in the Active Directory, upgrading hard-drives, installing hardware and software from the Kraft/Heinz software center imaging computers using the ticketing system in place using the AS400. Also, called and emailed clients so they can have the work that needed to be done to the customers laptop.
02/1/19-03/1/19
Worked CDW as an IT configuration technician for Ranstad temp agency Vernon Hills, IL.
Roles included installing hardware, software and imaging for the clients. Also using sysprep. 04/18-09/18
Big Jack's Round Lake Park, IL
Supervisor/Cook 06/15-04/18
Zekethegeek IT Specialist Round Lake Park, IL.
Owner: Roles include but not limited diagnosing desktop computers, laptops, tablets and cell phones.
Repairing all of the above as well as installing all hardware and software issues. 07/2014 - Present
Panda Express Gurnee, IL.
Supervisor/Cook 08/2004 - 06/2014
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