Summer Intern Desktop Support

Objective:

To Assist Public and Private Institutions in the Planning, Implementation and Maintenance of their Linux & Micorsoft

Based Computer Systems and Network Infrastructure. This will allow for my continued practice in the vocation of Information Technology, and will also contribute to my personal and professional growth.

Educational Background:

Northeastern University: 70 semester hours of study in Electrical Engineering Technology with an emphasis in Computer Technology.

New York University: (School for Continuing Education) pursuit of study in Business & Network Telecommunications and Novell Network Administration

Pace University: (Pace Computer Learning Center) RedHat Training Academy. Formal training for RedHat Certification Technician

Work Experience:

(01/2022 - 05/2022)

Guardian Insurance Inc.

Senior Technical Support\ Onboarding Support

Primarily responsible for providing Helpdesk Support to Executive and Senior Staff. Secondary

role included working with Imaging New and Existing Hardware and Logistically shipping that

equipment to the organization's newly hired staff and employees.

(05/2021 – Present)

Colliers International\ Robert Half

Remote & Onsite Desktop IT Support

Currently my role at Colliers entails providing Day to Day call support for the myriad of the organization’s IT Services.

Typical services rendered include providing Active Directory Services, Troubleshooting and Diagnosing Hardware and

Software problems experienced by it employees and affiliates across the United States, Canada and Latin America.

Technical Environment: Microsoft Windows 10, ServiceNow, MS Adaxes, GoTo Assist, Outlook/Exchange

(02/2021 – 05/2021)

Geico Insurance\ Robert Half

Remote Desktop IT Support

Primarily responsible for providing Active Directory and Applications Support for internal employees of the company.

Day to day tasks included assisting internal clients with password changes and resets for expired accounts. Other tasks

include remote hardware \ software troubleshooting and providing referrals for internal support when needed.

Technical Environment: Webex Teams, Bomgar Remote Control, Windows 10, Cisco Anyconnect VPN

(11/2020 -02/2021)

Vistrada (NYC 311 Covid Vaccine Appointment Call Desk)\ Robert Half

Call Desk Strategic Supervisor

Assisted the Vistrada Inc. in the initial stand up of the New York City 311 Vaccine Hotline. I was

responsible for supervising initial call desk personell in day to day operation. I served as an escalated

call supervisor for call personell. Assisted clients and call personell in making basic appointment

for available Vaccines in the New York City Jurisdiction.

Technical Environment: Microsoft Teams, One Note, Call Desk VoIP Microsoft Sharepoint

(08/2018-07/2019)

WPP Companies\Hemmersbach\IBM\Robert Half

Technical Support Engineering

Initially, I was contracted under WPP End User Support Program. As a EUE team member I was

tasked with assisting in resolving resilient IT Hardware\Software issues. I was laterally assigned to the

Hemmersbach\IBM Re-stack Support Team. This role entailed providing infrastructure support to the various

WPP companies. Tasks included performing IMAC (Install, Moves, Adds & Changes), IDF / MDF Support & UAT

(User Acceptance Testing) to newly Installed Network Wired & Wireless Infrastructure.

Technical Environment: Cisco Catalyst 9000, Cisco 3800 Series Wireless Access Points

(03/2018-07/2018)

Adam Leitman Bailey P.C.\Robert Half

SaaS IT Manager P/T

My primary responsibilities entail management of Outsourced Cloud Services, as well as providing front

end In office support PC & Mac Hardware/Software environment. Currently providing management & planning assistance in a predominantly managed services environment. Currently providing management assistance

in Hardware & Software internal and external audits.

Technical Environment: Windows 7&10, Microsoft Office 2010, Citrix

(01/2018 – 02/2018)

Freshfields LLP \ Robert Half

Skype For Business Implementation Support

Served and Assisted Freshfields LLP in the implementation Skype for Business & Polycomm Telecommunications

Solutions. I was primarily responsible for the roll-out and installation of hardware and software to the companies

Desktop and Laptop PC installation base. After initial installation of Polycom based handset, I was tasked with

completing the installation of Polycom Treo 8800 conferencing phones to key locations and staff.

Technical Environment: Polycomm VVX 601, Polycom Treo 8800, Citrix, AD\SCCM

(08/2017-10/2017)

Gartner Associates\Meridian Staffing

Migration Support Technician

During my short-term stent working with Gartner, I was responsible for the migration of employee assigned

equipment from Microsoft Windows 7 to Windows 10. Day to day responsibilities entailed installing Windows

10 on new Lenovo Laptop of various models, shipping equipment to the organization's staff throughout the

United States and providing individual customer migration support when needed.

Technical Environment: Windows 10, Crashplan, Landesk AD Utilities

(05/2017 – 08/2017)

Univision Media Corp/SNI Technologies

Desktop Support Backfill

I worked briefly with the Univision Media performing client facing Desktop Support, on a per-diem basis.

Basic responsibilities included fundamental P.C. Break/fix, Client Hardware Installation, Printer Installation

and Troubleshooting.

Technical Environment: Microsoft Windows 7&10, Office365, Service Managers

(03/2016-02/2017)

Avon Products Inc.\ Avon North America Inc.

HP-E Enterprise On-site Technical Support

Working on behalf of Hewlett Packard Enterprise; I was part of a team responsible for providing Desktop & Infrastructure support for Avon North America during it's split from Avon Products Inc. Day to Day duties

entailed providing client facing support as well as promoting and implementing new provisioning procedures

for the client companies.

Technical: Active Directory, SCCM, MS OFFICE 2016, O365, ServiceNow

(09/2014 – 12/2015)

Chubb Insurance Co.

New York, NY

IBM Deskside Support Specialist

Primarily my duties entail providing on-site day to day support here at Chubb's Downtown New York City Office.

Support activities include basic break\fix technical support for desktop, laptop & printer devices. I also serve in

the capacity of providing IMAC support for this sites refresh and new hires and client moves. Deskside support

serves as the first line of support for Hardware & Software Applications Support.

Technical: MS Windows 7, MS Active Directory, SCCM, Citrix, ServiceNow, SCCD, Cisco VPN

(03/2013 – 05/2014)

New York Life Insurance Co.

Sleepy Hollow, NY

Migration Specialist

Working as a part of the deployment division of the Enterprise Technology Group; my responsibilities as a Migration

specialist entails building Microsoft Windows 7 based laptops and desktop workstations for use throughout the

companies national footprint. My responsibilities entail performing custom windows 7 operation system installation

for the various insurance divisions and departments, through the organization's implementation of Symantec Altiris

7.4 Enterprise Resource Software.

Technical: Symantec Altiris, MS Active Directory/SMS WinMagic HS/SW Encryption Solution

(08/2012 – 12/2012)

Montefiore Medical Center\ Databit Inc. \ Insight Global

Enterprise P.C. Hardware Upgrade Services

Bronx, NY

Primarily my duties consisted preparing and installing new P.C. Equipment for installation in place of old

legacy P.C. Hardware. Once P.C. Units were properly imaged I performed installation by backing data

from old equipment to be restored on new platform. Installation was completed by adding appropriate

applications for the corresponding department.

Technical Environment: Windows XP, SCCM Utility SMS Application

02/2012 - 03/2012)

Citigroup North America/ Dell Computer Inc.

Enterprise Printer Remediation

Long Island City, NY

Responsible for the re-organization of print services throughout the Citigroup Long Island City location. The task included the configuration of HP, Lexmark and Xerox Phaser printers and there associated print server configuration. All Legacy printer were removed and logistically re-assigned for removal to be re-cycled by third party organization

(04/2010-9/2011)

Bank of America/Merrill Lynch (Tek Systems)

New York, NY

Differential Moves Adds and Changes (DMAC)

Responsible for assisting bank of Bank of America in the relocation of computing equipment in the various divisions and there trading floor. Perform inventory assessment and RFID tagging Server and Data Center Equipment. Served as a Build Specialist for the organization’s Summer Intern Program and New Hire program were I was responsible for the installing O/S and Application Software for a thousand laptop units.

Technical Environment: Trade floor Assembly & Dis-assembly of P.C. Unix Workstations, Windows XP, Tivoli SMTools

(09/2010-12/2010)

News Corporation (Tek Systems)

Help Desk Support (Business Unit Relocation Assistance)

New York, NY

Provided Help Desk Assistance to the various divisions (i.e. DowJones, NYPost & The Daily)

I assisted in the relocation of the New York Post providing disconnection and re-connection services. Performed imaging and installation of new computers for The Daily (New Start-up). I also imaged in excess of 300 machines for system migration for The NY Post and CNG. Performed system set-up of proof of concept unit for Linux Multimedia server.

Technical Environment: Windows XP, Mac, Fedora 13 Linux, Norton Ghost32

(12/2008-5/2009)

Sonnenschein, Nath & Rosenthal (Robert Half Consultant)

Help Desk Consultant (Dissolution Assistance & Help Desk Support)

A primary RHI team member contracted to assist in the dissolution and consolidation of the operations of Thatcher, Profit & Wood into Sonnenschein Nath & Rosenthal. Duties included implementing Citrix Authentication for new client machines entering the

Sonnenschein domain. My role also entailed providing desktop, network and project implementation support.

Technical Environment: Windows XP, Tandberg Codec Video conferencing System, Citrix

Work Experience:

(08/2008-11/2008)

L'Oreal International Cosmetics (Robert Half Consultant)

Help Desk Support (Client Facing)

New York, NY

Responsibilities entailed providing first line support for client desktop user base. The range of support issue consisted of providing Hardware & Software support. Providing support for corporate meetings.

Technical Environment: Windows XP, Active Directory, Outlook, Crestron Multimedia

(03/2008-07/2008)

Moody’s Investor Corporation

New York, NY

Help Desk Support II (Call Center Support)

My primary duties is to provide world wide call and technical support to company employees. Responsibilities included troubleshooting and resolving application problems clients were experiencing. Additional duties entailed providing Active Directory Support

to Desktop support, as well implementing Administrative and Group policies requested by employees and managers.

Technical Environment: Windows 2000/XP, Active Directory, Tivoli, MS-Outlook, WS-FTP Client

(03/2007-12/2007)

Morgan Stanley

New York, NY

IMAC (Installs Moves Adds & Changes) Support Technician Primarily served as first level installation technician for clients migrating to new P.C. equipment. Assisted clients from various departments (i.e. IT, Investment Banking &

Operations) in the installation of P.C. and related software, as well as company subscribed Blackberry PDA to ensure a smooth migration from old to new equipment. Basic Installation of Windows System and Sun Solaris Systems via Kickstart

Technical Environment: Kickstart Solaris, BES Platform, Humming Bird Exceed, In house trading apps,

(08/2004 - 12/2006)

Pfizer Global Pharmaceutical Inc.

New York, NY

EMC/SourceWave Contractor/ Desktop Analyst

Primarily served as a Sr. Build & Migration Specialist I assisted the company in migrating there desktop

Systems from Windows 2000 to Windows XP. I was also responsible for providing first and second level

P.C. and Network Support for the organizations user base.

Technical Environment: Windows 2000, XP, Citrix Client, Altiris PC Transfer, USMT Migration Tool

(03/2002 - 08/2003)

Health Science Center Brooklyn (SUNY Downstate)

Brooklyn, NY

Technical Support (Neuro-Science Research)

Primarily responsible for providing technical assistance to investigators in there overall research effort.

Set - up and installation of all (Custom-Built) P.C equipment, as well as associated laboratory equipment.

Oversaw the construction of new physiology laboratory to ensure that new environment was constructed

to the specification of the department’s lead scientific investigator. Achieved true interoperability between

Windows, Redhat Linux & HP9000 UX systems via NFS Protocols providing Application and Data sharing

Technical environment: Window 2000, Redhat Linux 8.0, MatLab 4.0, VMWare 4.0 Workstation

Project Related Experience:

In providing 15 years of Technical Support services in Information Technology and related industries; I have the good fortune of working on a myriad of Information Technology projects that have contributed to my growth in this industry.

PCODE/DMS (Pfizer Common Operating Desktop Environment/Desktop Management Services)

PCoDe & DMS where two distinct projects with a couple of common goals:

• Upgrading the companies Desktop User Base from Windows 2000 to Windows XP Professional

• Removal of unlicensed software application from corporate technology assets

• Migrating existing user data from Win2K standard to Windows XP-Pro Application Base Environment

• Implementing new User and Group Active Directory Global Policies for overall Security and Control. My duties and responsibilities as a Migration Specialist entailed building new O/S on client new and existing Equipment. And subsequently moving Client Data from there old Win2K environment to WinXP with no Data loss.

Health Science Center Brooklyn (3/2002 - 9/2003) Laboratory Construction & Management

During my stint with SUNY Downstate I had the opportunity to oversee the

complete construction of a Laboratory area designed for Neuro & Hippo-Campal Research. I served as a

liaison between the Physiology Department and Building Contractor ensuring that the contractor

constructed the New Lab to the specifications of the Physiology department. In addition to this role I participated in

the Planning and Implementation of the lab’s Internal Computer Network. This entailed constructing custom P.C.

equipment for lab use as well as Procurement of Server Hardware (Compaq Proliant). Finally all systems

were integrated into an Open Windows Linux/ Unix environment.

Island Computing Products Inc. (2/1998 - 3/2000) Financial Management System (FMS)

The FMS project was an Y2K project implemented by IBM and ICP for New York City Government Agencies. ICP served as Primary Sub-Contractor to IBM in this project. The particulars of this project provided for the fundamental upgrade of the financial component (Fiscal Unit) of each city agency. The project focused on P.C. and Server Application installation as well as Router implementation

for the City’s new Network Infrastructure. My participation in this project spanned from initial agency contract and survey to final Product implementation.

NAMSI/Sagem Morpho Systems: (10/1995 -11/1997) State Automated Finger Imaging Systems I participated in the First Ever Implementation of Automated Finger Imaging System for New York State. As a customer engineer my duties entailed the implementation, preliminary training and ongoing support of both the states Civil and Criminal AFIS Systems. The company used it proprietary software combined with states Local and Wide Area Network infrastructure to roll out both Civil and Criminal Application to achieve state-wide coverage.

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