Technician Customer

DUAMER RIVEIRA

**** ** ***** **, *****, FL, ***** · 786-***-****

********@*****.***

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

10/2020 – 05/2022

CUSTOMER SERVICES REPRESENTITE, UNIVERSAL FIRE & SECURITY SERVICES.

Resolved customers’ complaints by identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.

Increased customer base by 30% in the year 2021 by responding quickly to their concerns.

04/2013 – 08/2020

WIRE TECHNICIAN, at&t Inc

Install, Repair and Maintain telephone cables such as fiber optic cables and regular copper telephone cables

EDUCATION

06/2002

HIGH SCHOOL DIPLOMA, south miami senior high school

Graduated with 3.1 GPA while achieving honors both in Math and Science

SKILLS

Bilingual can fully write in Spanish and English

Great Computer Knowledge

Great with Microsoft Office

Good with clients

Great when under pressure

ACTIVITIES

One of the activities I like to do the most is play softball with old high school friends to state in shape. Also I donate to charity every month and try to help others that are in need.

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