Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

LYNETTE

BROOKS

L

**** ****** **, *, *********, IL 61008, 815-***-****, ***************@*****.*** I am talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Inventory control Operations oversight Schedule coordination Employee training Performance improvement Google Drive Microsoft Word Task prioritization

General Manager April 2019 -June 2021

Cubesmart Self Storage Rockford, IL

My responsibility is the direct responsibility for the operation and success of a store, Handling daily operations of the store through use of effective planning and utilizing resources to maximize net operating income and customer and customer Satisfaction . This includes renting cubes to customers, responding to customers inquiries, conducting daily visual audits of the property and maintaining vacant cubes and accounts. Also responsible for assisting with scheduling of teammates hours at the store and for making sure the store always has coverage. Cashier February 2017 - April 2019

Quick stop Mobil Belvidere, IL

Provides a positive customer service experience with fair, Friendly, and courteous service. Registers sales on a cash register by scanning items itemizing and totaling customers purchases. Resolves customers issues and answers questions.

Process return transaction.

Telephone Customer Service Representative August 2015 - January 2019 Comcast Rockford, IL

Resolves customer complaints via phone and email

Greet customers warmly and ascertain problems or reason for calling. Assist with helping customer connect to the entertainment experience Schedule technician to go out and help assist customer who have issue that can not be assist over phone High Schol Diploma June 2005

Orr High School, Chicago, Illinois

B

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