Medical Billing Customer Service

TERESA HUNT

********@*****.*** 251-***-**** Theodore, AL 36582

Summary

Jam a quick learner,

Lam loyal.

Lam always staying busy, I will always find something to do.

* ***’t like just standing around

I will always help out at all times either by doing it on my own or if someone asks.

1 go above and beyond my normal duties.

will always make the customer number one and making them feel like they are number one.

Skills —

© Report generation * Inbound and Outbound Calling

© Report creation © Adaptive team player

© Credit card payment proces © High-energy attitude

© Data evaluation © In-store support

© Problem-solving abilities © Retail sales customer service

© Courteous demeanor * Call Center Operations

© Customer relations © Clerical support

© Conflict mediation

Experience

World Travel Holdings Wilmington, MA Booked eruises for new and existing customers.

Customer Service Representative © Changed or cancelled trips for booked customers,

09/2015 - 03/2017 '® Added insurance to booked cruises.

© Changed any trip information, dates, itinerary and added or

subtracted add ones,

Regions Pelham, AL © Promoted high customer satisfaction by resolving problems with

csR knowledgeable and friendly service

(07/2005 - 03/2006 © De-escalated problematic customer concems, maintaining calm,

friendly demeanor,

© Maintained knowledge of current promotions, exchange

‘guidelines, payment policies and security prac

AT&T Ocean Springs, MS * Placed orders and answered customer questions in-person,

Sales Representative through email and over phone to maximize customer service.

08/2002 - 07/2005 © Contacted new and existing customers to outline benefits of

products.

© Monitored customer order process and addressed customer

© Identified customer needs to deliver relevant product solutions

and promotions and meet target budgets

Education and Training

Allied Medical & Health Services, Inc. Glendale, CA

Associate of Applied Science in Medical Billing

06/2007

* Online course for medical billing,

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