Assistant General Manager

ZACHARY BORDELON

*************@*****.*** 985-***-**** Mandeville, LA 70448

Focused and committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Resource management

Personnel scheduling

Workplace safety

Product ordering

Customer outreach

Decision-making

People skills

Time management

MS Office

Communication expertise

Peer development

Interpreting literature

Digital literacy skills

Grammar rules

Editing and proofreading

Hands-on learning

Friendly, positive attitude

Customer service

Report generation

Troubleshooting skills

Key Holder Liuzza's Restaurant & Bar - New Orleans, LA 02/2011 - Current Partnered with store leadership team to learn and understand management processes and reports. Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Supervised bank deposits and security procedures to support store opening and closing. Managed stock demands and employee shift schedules and adapted professionally to unexpected changes. Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.

Protected store assets by assisting with audits, routine cycle counts and physical inventory. Monitored customer traffic to determine appropriate staffing and create customer engagement strategies. Operated cash register.

Maintained store and maintained appearance.

Performed store opening and closing tasks to comply with preset store operations guidelines. Opened and closed store in absence of senior managers. Signed for incoming shipments in manager's absence. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.

Addressed employee issues and conflicts to provide input, feedback and coaching. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service. Assisted customers with locating and securing desired products. Responded to safety and loss prevention incidents. Evaluated transactions for suspected fraud.

Summary

Skills

Experience

Customer Service Representative Cost Plus World Market, Inc - Covington, LA 09/2019 - 12/2019 De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Reviewed customer account information to determine current issues and potential solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems. Consulted with customers to determine best methods to resolve service and billing issues. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. Answered 20+ inbound calls per day and directed to individuals or departments. Reviewed account and service histories to identify trends and issues. Set up and activated customer accounts.

Exceeded company productivity standards on consistent basis. Fontainebleau High School Mandeville, LA 05/2015 High School Diploma

Southeastern Louisiana University Hammond, LA

Education and Training

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