Manager Assistant Customer Service

SARA Y. LAINEZ

***** ******* **** **. *** Vegas, NV 89183

702-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Expertise in organizational administration supported by accurate documentation

Demonstrated success in providing support and assistance in customer service and legal industries

Fluent in English and Spanish, able to interpret in real-time

Record of achievement providing training and supervision to new staff to streamline office operations.

Areas of Expertise: - Customer Service -Events Coordinator -Legal Document Preparation - Client Relations - Records Research - Business Management

- Document Summarizing - Sales

WORK EXPERIENCE

Sales Representative Hilton Grand Vacations Las Vegas, NV 2021-Present

Meet and greet Hilton guests and conduct a sales presentation in person.

Vacation Counselor Diamond Resorts International Las Vegas, NV 2021-2021

Meet and greet hotel guests and conduct a sales presentation in person.

Business Manager Absolute Leverage LLC. Las Vegas, NV 2019-2021

Managed the company’s finances.

Customer service and organized meetings via Zoom.

Executive Coordinator You Will Change The World LLC. Las Vegas, NV 2017 – 2019

Problem solved client issues and prepared/revised documents supporting live events.

Producer Life Tiger, LLC Las Vegas, NV 2016 – 2017

Drafted and assembled all presentation material for live events including sound.

Organized sales records and inventory lists.

Interpreter/Assistant Agwara & Associates Law Office Las Vegas, NV 2014 – 2017

Translated in real-time at client intake meetings and assist with immigration applications.

Took on receptionist duties to set up client meetings, calendar hearings and depositions.

Manager Assistant Shelter of Hope, Las Vegas Rescue Mission Las Vegas, NV 2013 – 2015

Managed intake of all women and children to the shelter daily.

Organized all visitor information in the Shelter’s database.

Executive Assistant Ardyss International Las Vegas, NV 2010 – 2013

Prepare summaries of executive correspondence

Conduct meetings between distributors and clients while translating English-to-Spanish in real-time

Maintain database with distributor orders, emails, and requests.

CREDENTIALS

UNLV, Legal Interpreting Certification 2018 – 2019

Southern California School of Interpreting 2014 – 2016

Community College of Southern Nevada, Legal and Medical Interpretation 2008

Community College of Southern Nevada, Management Information Systems 2007

Technical Proficiencies include MS Word, Excel, PowerPoint, Typing (90wpm).

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