Data Entry Ramp Agent

MARYANN SILVESTRY

MSILVESTRY***@GMAIL.COM***-**3-9081

**** *. **** **

TAMPA, FL 33604

OBJECTIVE

Is to be with and grow within the company itself. Also, I’m looking for a stability with an employer that gives me an opportunity to succeed in your company,

SKILLS

I type 68wpm and I have been tested, bi-lingual fluent (Spanish), advanced in all Microsoft office programs, multi-tasking and all office equipment.

SAFE CHOICE TRANSPORT

12/15/2021- 03/01/2022

I am the head of the logistics, dispatch, and customer service department.

I was in control of the days revenue making sure the drivers would make money as well as the company. After I would set the schedules I would call all the drivers and had them login to the Medi routes app. So we can confirm their schedule for the next day. I would dispatch as well if member cancelled then I would look for another trip to be added to their schedule.

AND SERVICES PLUMBING, AC AND SOLAR PANEL

04/21-10/21

Dispatcher for the technicians, monitor them all day making sure they get to their appointments on time. Call customers to advised them that the technician was on their way of if they were going to be late. We had know how to multitask four different programs and pick up inbound calls.

QUANTIUM AVIATION

01/13/2021

Worked as a rampa agent, we would loa and unload aircraft can full up and usps packages. Then we would take them to the sorting house to sort them out by zip codes and load them on to the ups brown trucks out form delivery. Then the same for usps.

UPS/LOADER

07/19-02/2020

we scan and load packages in the trailer trucks. We also load all the brown trucks that go out for deliveries daily.

RAMBLIN INC/DISPATCHER

04/19-05/19 (TEMP AGENCY)

Assign & Reassign Motorcoach buses and/or drivers based on their availability. Multitasking as in answer ring phones, email, faxing, copying, data entry into excel worksheets and maintaining steady contact with drivers and mechanics.

MENZIES AVIATION/RAMP AGENT

06/18-04/19

We serviced the aircrafts upon arrival and departure. Load and unload passenger’s bags and take them to the assign belt for passengers to pick them up. Safety is the priority out on the ramp. We also serviced the portable water, lavatories and some aircrafts we serviced the snack and drinks.

TYCO INTERGRATED SECURTIY/ALARM DISPATCHER

06/17-12/17

Made outbound calls to business properties regarding their alarm has been tripped. We dispatched the police department if the burglar alarm was tripped, the fire department if the fire alarm tripped and/or paramedics if the medical alarm would trip. Multitasking was essential we need to call, receive calls, and add notes to the accounts.

CORBEL INSTALLATIONS/TECH. DISPATCHER

01/2008-06/2011

Follow the technician’s routs throughout the day. Keep in contact with the customers to make sure they were home for when the technician arrives. I would also assign/reassign work orders to other technicians that were available at the time and depending on the distance where the job was located. Worked with cable data system, maps, radios/cell phones and multiline phones. Entering data into excel worksheets and closing out the workorder on the computer after the work is done.

N.Y. METRO TECH 911/DISPATCHER

09/2002-02/2008

Receive inbound calls from 911 in NYC needing the police, fire

and/or needing the paramedics. We worked on 6 computer screens with the 911 system, maps, RF radios to contact the police, fire and/or paramedics

ASSOCIATES DEGREE IN APPLIED SCIENCE/08/2001

Plaza college

GPA of 3.5%, received the attendance reward and honor roll. Studied business administration and business management.

** References upon request**

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