Administrative Assistant Customer Service
Resume:
Melanie Miles
Monroe, NC *****
******************@***********.***
A hard working, dependable professional seeking to utilize my background to benefit your company. Authorized to work in the US for any employer
Work Experience
Home Healthcare Aide
Self-employed - Monroe, NC
November 2020 to Present
Performed all daily living activities, medication reminders, bathing, etc. Fiber Optic Assembler
Randstad Staffing (Corning Fiber Optics) - Midland, NC August 2019 to November 2020
*Contract worker assembling fiber optic lines and equipment maintenance for telecommunication companies.
Healthcare Aide
CNA1/Home - Monroe, NC
March 2007 to August 2019
*Responsible for multiple patients. Performed all daily living activities, Medication Reminders,
Bathing, Dressing/Undressing and Wound Care.
Retail Sales Merchandiser
Acosta Sales & Marketing, Inc. - Charlotte, NC
June 2006 to July 2010
*Retail Sales Merchandiser for 51+ retail grocery stores. Responsible for maintaining 100% distribution on all frozen, dairy and dry grocery items represented by the brokerage.
*Won numerous contests for most creative designs, most cases sold and National Frozen Food
Month Display Contest Winner.
*Promoted to Harris Teeter new store opener in June 2010. Executive Administrative Assistant
Windsor Windows & Doors, Inc. - Monroe, NC
March 1997 to June 2006
Started joint position in March 1997 and promoted to full-time Human Resource Assistant in
1995. Conducted all non-exempt interviews, orientations and enrollments to all company Benefit packages. Maintained all I-9’s and all confidential information for 300+ non-exempt Employees.
*Conducted Forklift Training, all Safety Program Training, responsible for all blood drives and Employee of the Month luncheons/dinners.
Education
Bachelor of Secretarial Science
Wingate University - Wingate, NC
Skills
• Interviewing (10+ years)
• Multi-line Phone Systems (10+ years)
• Home Care (10+ years)
• Employee Orientation (10+ years)
• Help Desk
• Microsoft Office (10+ years)
• Human Resources (10+ years)
• Microsoft Windows
• Telecommunication
• Computer Networking
• Caregiving (10+ years)
• Microsoft Windows Server
• Recruiting
• Communication skills
Certifications and Licenses
CNA
Assessments
Work motivation — Highly Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Home health aide skills — Proficient
July 2021
Providing care to patients in a home setting
Full results: Proficient
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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