Data Entry Customer Service
Resume:
Tashana Bailey
BOSTON, MA, ST 02126
*************@*****.***
Summary
Motivated professional skilled at building strong working relationships with fellow staff, supervisors, and community members. Excel at creative problem solving, data entry and computer software utilization with the ability to manage multiple projects under tight deadlines. Self-starter and independent thinker accomplished in a teamwork atmosphere. Enthused to delegate and expand my knowledge in the education, customer service or security industry. Experience
01/2019 - 02/2020
Department of Transitional Assistance, Boston MA - SNAP Case Worker
● Completed eligibility determination case activities helping clients to access services that could stabilize the clients Supplemental Nutrition Assistance
● Conducted hundreds of interactive interviews in person and on a heavy automatic dialer system in a timely manner
● Communicated well with clients of different ethnic, cultural and/or economic backgrounds utilizing an interpreter when necessary
● Assisted with additional benefit referrals to other state agencies such as healthcare providers, food banks, and homeless shelters.
● Demonstrated empathy towards clients with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations 8/2017 - 1/2019
Arlington Public Schools, Arlington MA - METCO Paraprofessional/Bus Monitor
● Promoted the METCO program’s vision for family and student engagement within the Boston and Arlington community by using creative ways to bridge both communities
● Assisted with school registration, recruitment, bus transportation safety duties
● Used empathy and discretion when responding to parent/student concerns while providing effective resolutions
● Created events, activities and weekly curriculums to help students with cultural awareness and social emotional skills such as lunch bunch and Manners Mondays
● Provided support to Used expert level communication and customer service skills when 2
● Referred families in need of support to internal school organizations and outside state agencies including non-profit organizations, counselors, food and clothes resources
● Worked closely with the Metco director, social worker, nurses and principals providing insight to meet the needs of students/ families
2/2015 - 08/ 2017
Department of Homeland Security, Boston MA - Transportation Security O cer
● Served and protected the traveling public by preventing any deadly or dangerous objects from being transported aboard the aircraft.
● Screened hundreds of passengers, baggage, and cargo daily by conducting pat downs and using video surveillance, explosive detectors, metal detectors, and x-ray machines
● Maintained close communication with police officers and supervisors regarding issues that might reveal a weakness or vulnerable area of security screening may be possible threats or security breaches
● Monitored the flow of passengers and employees through the screening checkpoint to facilitate orderly and efficient processing of security lines
● Demonstrated discretion with information briefings concerning high security sensitive or classified information
09/2004 - 12/ 2012
Chattahoochee Technical College - Financial Aid Counselor/Veterans A airs Rep
● Provide guidance to students/ families regarding federal and state grant processing
● Worked closely with first time college admissions/ financial aid applications processing
● Processed 100% of grant applications and enrollment certifications for veterans/dependants utilizing VA education benefits
● Operated software effectively to help determine the approval or denial of financial aid
● Applies specialized knowledge of federal and state laws, instruction regulations and rulings pertaining to verifying hundreds of grant applications Education
1996 - 1998
Johnson & Wales University, Providence RI - Associate's Degree Criminal Justice
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